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Royal Berkshire Emergency Department

Emergency Service accessbile to all ages.

We provide emergency service to all groups of patients requiring emergency treatment that cannot be provided in the community

Who to contact

Royal Berkshire Hospital Website

Where to go

Royal Berkshire Hospital
Craven Road
London Road

Time / Date Details

When is it on
24/7/365 day service

Local Offer

Local Offer Age Bands
Transitions to Adulthood (16+)
Early Years (0-4 years)
Primary (4-10 years)
Secondary (11-16 years)
Needs Level
SEN Provision Type

General Provider Response

Is your service accessible?
Service is delivered to all patients regardless of ability We provide emergency service to all groups of patients requiring emergency treatment that cannot be provided in the community Full disabled access available, allow for adaptations to meet needs of learning disabilities etc. ‘All about me’ books are provided to patients who have learning disabilities to support their individual needs. These are filled in by the patient and carers.
What are the eligibility criteria for your service?
No restrictions
How are referrals/applications made to your service?
Self referral / GP / care home / school/ emergency services
What is your service standard for responding to referrals/accessing services?
Immediate care
Inspection outcomes/quality awards
The Trust was inspected by the CQC in 2018 and rated as "Good", the Royal Berkshire Hospital was "Oustanding"
Feedback and complaints procedure
We regularly seek feedback from parents/carers. This feedback is audited to build and improve our services. Complaints procedure is available on the Royal Berkshire Hospital Website. Support is available from the patient advisory Liaison Service (PALS) should you wish to make an enquiry.
How will I know my child will be safe using this service?
The Royal Berkshire NHS Foundation Trust is committed to providing the highest quality of care for children and young people and considers the safeguarding and protection of children to be a high priority throughout the organisation. Safeguarding the welfare and wellbeing of all children and young people who use our services, including those with special educational needs and disability is essential to providing health care; this includes protecting their health, human rights and ensuring they are free from harm, abuse or neglect. ‘The action we take to promote the welfare of children and protect them from harm is 'everyone’s responsibility’ • The Trust meets statutory requirements in relation to Criminal Records Bureau checks • Child Protection Polices and systems are up to date and robust including processes for flagging up children who miss outpatient appointments and a system for flagging children for whom there are child protection/safeguarding concerns. • There is a Board level Executive Director lead for safeguarding • Named professionals are clear about their roles and have sufficient time and support to undertake them. • There is a rolling programme of training within the Trust to ensure that all eligible staff are appropriately trained

This information has been collected from third party providers therefore the Reading Services Guide, Reading Borough Council (RBC) and Brighter Futures for Children (BFfC) cannot accept responsibility for the accuracy of this information and recommends that parents, carers, young people, residents and professionals check with providers regarding DBS (Disclosure & Barring Service) and OFSTED registrations and CQC registrations. Information collected by Reading Service Guide; is used solely to implement and supply the Family Information Service (FIS), Special Educational Needs & Disabilities - Reading's Local Offer, Adults & Carers Support Group and Reading Youth.