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Due to the rapidly changing COVID-19 situation, some of the organisations listed on here are still in the process of posting service updates. Many phone lines and websites are still available, but some contact details have changed. Try the organisation's own website if you're having difficulty getting through.

If you have any queries, please email us at or

Living well with Dementia

Dementia is a progressive illness of the brain resulting in the loss of functioning such as memory, reasoning, communication skills and activities in daily living.

The chances of developing dementia increase with age, but some people under the age of 65 develop this condition which in turn causes difficulties for their families and their employment. As the illness progresses people become more dependent on health and social care services.

Support from local services and organisations is available to help you.

The Older People's Mental Health Service offers a range of support, including:

  • Initial assessment of memory problems at the Memory Clinic
  • Medication for those who are eligible
  • Psychological support for patients and carers
  • Carers Education Course (six week course run two-three times a year) provides information about dementia, strategies to help carers relate to people with dementia, financial and legal advice about planning for the future
  • Therapeutic groups for dementia sufferers
  • Advice and information including signposting to other services
  • Crisis support - available 9am til 7pm week days, and 9am til 5pm week ends
  • Ongoing support and monitoring

For more information, contact the Adult Care team on 0118 937 3747

Older People's Mental Health Liaison Team

Berkshire Healthcare NHS Foundation Trust works with inpatients at the Royal Berkshire Hospital who need help to manage their mental health and help them to access appropriate ongoing care or treatment from mental health services. The service focuses on older people who:

  • have dementia or delirium
  • have an existing mental health problem and are currently in hospital with a physical illness
  • have been diagnosed with a physical illness and need some emotional support to adjust to this

They also provide support, information and advice to families and carers.

Contact the Older People’s Mental Health Liaison Team, Royal Berkshire Hospital, London Road, Reading, RG1 5AN. Call 0300 365 0300

Alzheimer's Society

Information and advice about living with and caring for someone with dementia. Visit or call the helpline on 0300 222 1122 

Alzheimer's Society Reading Branch

The Alzheimer’s Society offers people with dementia and their carers information and practical, emotional support by a Dementia Support Worker. They also facilitate services for people with dementia - activity group, a befriending service and Singing for the Brain (see related links on this page).

Please contact the Reading office on 0118 959 6482 for more information. or email

Page last reviewed / updated - 15/07/2020

Dementia Friendly Guide - the local response from Reading DAA

The Dementia Action Alliance (DAA) is a social movement with one simple aim: to bring about a society-wide response to dementia. It encourages and supports local communities and organisations to take practical action to enable people to live well with dementia.

Organisations, businesses and groups sign up as a member of the DAA by thinking of some simple steps that would make them more dementia friendly, and these steps form their action plan.

Members include local businesses, faith groups, schools, housing schemes, libraries, museums, shops, transport providers and health and social care providers. Anyone can help!

For more information and to find out how to become a member, please contact your local DAA Coordinator, Micheel Berry at

The Dementia Friendly Guide to Reading lists a number of local services and activities that people can access with their carers and friends.  You can also download the DAA guidance notes below for information.

Free online courses for carers of people with dementia: Reducing isolation and promote coping during current restrictions on social activities (COVID-19/Coronavirus)

In the current Coronavirus (COVID-19) emergency situation and recent advice for people over 70, and those with serious health conditions to stop non-essential contact with others for 12 weeks, it is easy to see how carers of people living with dementia and their families may become socially isolated.

We feel that our free online course for carers of people with dementia may be a valuable resource in supporting some of the most vulnerable people in the community.  Without the support of family, friends and social groups, carers may feel increasingly isolated and distressed. Our courses, Dementia care: Living well as dementia progresses  and Dementia Care: Staying Connected and Living Well may be able to offer support during these uncertain and difficult times in two key ways:

1) Enable carers to stay connected to others.  This includes other carers who may be in a similar situation and also health and social care professionals who can also share advice or support.  Family, friends and neighbours may also find the courses useful to support carers if they are unable to visit in person.

2) Access useful tips and hints from our articles and videos on recognising their own support needs as carers and how to manage these.  The articles also signpost to a range of online resources and helplines which can provide further information and support.

In addition, with restrictions on formal education and training, and health and social care professionals also facing isolation restrictions, our courses could also be a helpful resource for practitioners and students.

The courses are both currently open.  We are currently exploring options to keep the courses open for longer and support as many people as possible.

We hope you can share the link to the course with as many people as possible. 

How can you help people living with Dementia and memory problems to understand, remember and follow the COVID 19 advice?

Tips to help your resident living with dementia and memory problems

  • Some people with dementia have difficulty understanding complex instructions about selfisolation or handwashing – keeping information simple, accessible and repeatable is key. Give the person time to process what you have said and respond
  • Use posters and reminders in the home. Pictures and words are best. Put them on the doors, next to the sink and in places that are regularly passed. Point out the poster and make a clear statement ‘We need to wash our hands’.
  • Keep communication as clear as possible and give positive instructions ‘Shall we go here?’ instead of ‘Don’t go there’.

  • Link washing hands with a song, music or story. Pay close attention to details such as how the water feels, the smell of the soap and memories linked to times when you wash hands (work, school, hospitals).

  • The person with dementia is likely to mirror your mood and behaviour. They will pick up on anxiety and panic.

    • Try to stay calm, smile, matter of fact and upbeat/positive when talking to them. Even If you are wearing a mask the person can see the smile in your eyes.

    • Limit access to the news, radio and conversations about covid-19 and the risks. This heightens anxiety and is hard to explain.

    • Keep the mood light and encourage.


  • If a person cannot be encouraged to remain in their room; -
    • Close other’s bedroom doors, unless this poses a risk, as they are less likely to open a closed door.
    • Can a portion of the unit be given over to them so they have the space to move around?
    • If you are trying to get the person to stop doing something (i.e. walking), you may have to walk with them and match their speed, then gradually change the rhythm or pattern rather than opposing them
    • Do they have access to individualised music in their room (such as Playlist for Life)?
    • Do they have access to a TV in their room and programmes on that do not need too much understanding of language? Be careful of having the news on or programmes with distressing content that they may interpret as real.
    • Do they have access to a DVD player and DVDs of familiar and favourite films, sports they like that they can watch in their room?


  • If relatives and friends visits are not able to visit or visiting is limited in the care home – try and encourage frequent phone calls, the use of technology (e.g. facetime or similar platforms) to help improve communication between families. 
  • People with dementia are much more prone to develop delirium (a confusional state), if they develop an infection. If you notice changes in levels of confusion or unusual behaviour. Seek medical advice if you think they are showing symptoms – NHS 111 or phone the GP. I
  • If you have any queries or require support with your resident/s, please contact the Care Home Mental Health Nurse via the Covid19 care home Advice line

Wokingham: 07824 456216

Reading: 07900 364206

West Berkshire: 07867 978349

Last updated: 30/04/2020

Reminiscence Radio - m4d Radio

m4d Radio is a group of 5 themed radio stations available 24 hours a day, 365 days a year playing music that evokes memories. 

You can choose an era and play your favourite tunes:

BAME Dementia - useful resources (Meri Yaadain)

Meri Yaadain is a not for profit Community Interest Group involved in supporting people with dementia and their families and carers. 

They have produced a number of useful resources to help raise awareness amongst BAME groups on the topic of dementia.