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Due to the COVID-19 situation, some of the organisations listed on this site have posted service updates and will continue doing so. Many phone lines and websites are still available, however some contact details may have changed. Try the organisation's own website if you're having difficulty getting through.

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NHS help with travel and transport costs

You may need help getting to and from hospital appointments, and with transport costs if you’re on a low income. Help with travel costs can include hospital transport.

Hospital travel scheme

If you pay to travel to a hospital or other NHS premises for NHS-funded treatment or diagnostic tests, you may be able to claim a refund through a scheme to help with travel costs to hospital for patients who are on certain benefits, including:

  • Income Support
  • Income-based Jobseeker's Allowance
  • Income-related Employment and Support Allowance
  • Pension Credit guarantee credit

Patients are also eligible if their income is £15,050 or less and they get Child Tax Credit or Working Tax Credit with the disability element or severe disability element.

Under this Healthcare Travel Costs Scheme, you can claim at the NHS hospital or clinic at the time of the appointment and payment will be made in cash.

NHS low income support scheme

If a patient doesn't receive any of the above benefits, they may still be able to get help if they're on a low income, through the NHS Low Income Scheme. A claim for travel costs can be made on form HC1. This is available from your local Jobcentre Plus office or from the hospital.

A carer’s travel costs can also be covered by this scheme if a doctor confirms that the person you look after needs someone to travel with them.

Updated October 2019