Priority Services Register for vulnerable households

Priority Services Register for vulnerable households

Services such as gas, electricity, water, phones and public transport are no luxuries.  We need them every day to look after ourselves.

Regulated providers of these services offer Priority Service Registers to provide extra help for customers who are more vulnerable because they are older, have a disability or long-term illness.

The extra help offered can include things like:

  • help with meter reading
  • advance notice of disruption to services and emergency arrangements
  • capped water bills if you have a water meter but use extra water due to a medical need
  • bills in alternative formats such as large print or braille
  • free gas safety checks if you receive certain benefits

For help with gas, electricity, water or your phone service, simply call the enquiries number on your bill or visit their website.  Visit for more information on services provided to vulnerable customers in the UK.

Click on this link to find our further information on how to access the Priority Register, provided by Thames Water 

Click on this link to find out more information on how to access the Priority Services Register provided by SSE

Discounted Water Rates

Do you qualify for the Watersure Plus Scheme? You should qualify if:

  • Your gross yearly household income is less than £16,105, before deducations;
  • You can deduct any disability payments from your income

Please scroll to the bottom of this page to find the application form.

Page last reviewed: 30/11/2022

Related Advice

Help for elderly and disabled consumers seeking support to access services Do you need help at home or to get out and about?

Page last reviewed: 30/11/2022

Contact the Team

Family Information Service 0118 937 3777 OPTION 2 0118 937 3777 OPTION 2

SEND Local Offer 0118 937 3777 OPTION 2 0118 937 3777 OPTION 2

Adult & Carers Support 0118 937 3747 0118 937 3747
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