Health services in Reading are delivered from local NHS Trusts, the first point of contact for most NHS services is usually from the Primary Care providers this includes GP’s, dentists, pharmacists, opticians including the NHS Walk In centre and NHS 111 telephone service. To find out where your nearest services are located and if they are accepting new patients, you can search on the home page of our website in NHS choices. Reading Services Guide
The local walk in clinic is situated in the town centre, 1st Floor, 103-105 Broad Street Mall, Reading RG1 7QA. Tel: 0118 9028300, this service is open 7 days a week there is no need to book an appointment. Out of hours service (when your GP’s surgery is closed) is run by West Call and can be contacted on Tel: 111.
Only call 999 or go to A&E (Accident & Emergency) if it is a genuine emergency.
Royal Berkshire Hospital NHS Foundation Trust
This is one of the largest hospital foundation trusts in the country. They provide acute medical and surgical services (including A&E) to Reading, Wokingham and West Berkshire areas. They deliver specialist services in cancer, dialysis and eye surgery to a wider population across Berkshire and the wider area. For more details on the services they offer please visit their website. Royal Berkshire Hospital
Berkshire Healthcare NHS Foundation Trust (BHFT) Secondary Care
BHFT provides specialist mental health and community health services within Berkshire. They operate from over 100 sites across the county including community hospitals, clinics and GP Practices, also providing health care and therapy to people in their own homes.
The vast majority of the people cared for are supported in their own homes. “Working in partnership with patients and their families is really important to us as this helps us to provide the best care in the right place. We support people with long-term health problems to manage their own lives as much as we can, so they can stay at home and do not need to be in hospital.”
Services available to children and families BHFT ~ Children's Healthcare
Clinical Commissioning Groups (CCGs)
These are local NHS organisations which includes all the GP surgeries in a geographical area, for Reading there is one West Berkshire CCG. Their aim is to give GP's and other clinicians responsibility for planning and commissioning health care services in their local area. This is an ongoing process and CCGs must constantly respond and adapt to changing local circumstances. For more details of local CCGs view the attached service links.
Patient Advice & Learning Services - PALS
PALS support patients across the NHS in Berkshire they offer confidential advice, support and information on health-related matters. They provide a point of contact for patients, their families and their carers. They provide help to resolve disagreements and information concerning the NHS complaints procedure and how to seek independent advice.
PALS are available Mon to Fri, 9.30am to 4.30pm. Tel: 0118 960 5027; e-mail: BHT@berkshire.nhs.uk
Healthwatch Reading supports local people to get the best service from local health and social care services, encouraging people to shape the services available now and in the future. If you need advice or want to raise an issue, complaint or praise a local service. Tel: 0118 937 2295; Call our team mobile, 9am-5pm, Monday to Friday, on: 07786 476 257; Text/SMS: 07860 018 073 (for people with hearing impairments). Email:firstname.lastname@example.org . www.healthwatchreading.org.uk
Page reviewed March 2021