Health Services (NHS) in Reading

Reading Family Information Service

Health services in Reading are delivered from local NHS Trusts, the first point of contact for most NHS services is usually from the Primary Care providers this includes GP’s, dentists, pharmacists, opticians including the NHS Walk In centre and NHS 111 telephone service. To find out where your nearest services are located and if they are accepting new patients, you can search on the home page of our website in NHS choices. Reading Services Guide

Reading Urgent Care Centre offers a range of health services and information as well as advice and treatment for a range of minor illnesses. They provide appointments for self-presenting patients and those referred from GPs and the Royal Berkshire Hospital’s accident and emergency department. The centre is open Monday to Sunday 8am to 8pm, including weekends, bank holidays and Christmas day. Email:

Out of hours service (when your GP’s surgery is closed) is run by West Call and can be contacted on Tel: 111.

Only call 999 or go to A&E (Accident & Emergency) if it is a genuine emergency.


Next review date March 2024

Royal Berkshire Hospital NHS Foundation Trust

This is one of the largest hospital foundation trusts in the country. They provide acute medical and surgical services (including A&E) to Reading, Wokingham and West Berkshire areas. They deliver specialist services in cancer, dialysis and eye surgery to a wider population across Berkshire and the wider area. For more details on the services they offer please visit their website. Royal Berkshire Hospital

Berkshire Healthcare NHS Foundation Trust (BHFT) Secondary Care

BHFT provides specialist mental health and community health services within Berkshire. They operate from over 100 sites across the county including community hospitals, clinics and GP Practices, also providing health care and therapy to people in their own homes.

The vast majority of the people cared for are supported in their own homes. “Working in partnership with patients and their families is really important to us as this helps us to provide the best care in the right place. We support people with long-term health problems to manage their own lives as much as we can, so they can stay at home and do not need to be in hospital.”

There is a comprehensive website including BHFT ~ Physical and Community Healthcare and BHFT ~ Mental Health & Wellbeing

Services available to children and families BHFT ~ Children's Healthcare

Buckinghamshire, Oxfordshire and Berkshire West Integrated Care Board (ICB)

Integrated care is about giving people the support they need, joined up across local councils, the NHS, and other partners. Health and care organisations – clinical commissioning groups, hospitals and community trusts, councils and others.

Buckinghamshire, Oxfordshire and Berkshire West Integrated Care Board (BOB ICB)

Patient Advice & Learning Services - PALS

Patient Advice and Liaison Service (PALS) support patients across the NHS in Berkshire they offer confidential advice, support and information on health-related matters. They provide a point of contact for patients, their families and their carers. They provide help to resolve disagreements and information concerning the NHS complaints procedure and how to seek independent advice.

PALS are available Mon to Fri, 9am to 4pm. Tel: 0118 9043467; e-mail:

Healthwatch Reading - delivered by The Advocacy People

The Advocacy People supports local people to get the best service from local health and social care services, encouraging people to shape the services available now and in the future. If you need advice or want to raise an issue, complaint or praise a local service. Call our team mobile, 9am-5pm, Monday to Friday, on: 0118 214 5579


Page last reviewed: 08/04/2024

Contact the Team

Family Information Service 0118 937 3777 OPTION 2 0118 937 3777 OPTION 2

SEND Local Offer 0118 937 3777 OPTION 2 0118 937 3777 OPTION 2

Adult & Carers Support 0118 937 3747 0118 937 3747
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