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Due to the rapidly changing COVID-19 situation, some of the organisations listed on here are still in the process of posting service updates. Many phone lines and websites are still available, but some contact details have changed. Try the organisation's own website if you're having difficulty getting through.

If you have any queries, please email us at dos@reading.gov.uk or fis@reading.gov.uk

Troubled Families

The Family Information Service provides information on the SEND Local Offer on behalf of Brighter Futures for Children, which is contracted to deliver the SEND/Local Offer service. Brighter Futures For Children - Website

The Goal:

By 2020 to have improved outcomes for at least 1220 troubled families who are being left behind.

Our Approach

We intend to ensure the Troubled Families Programme provides a framework for delivery for Reading Borough Council and its partners that raises our aspirations and in turn the aspirations of families.

Phase Two of the Reading Troubled Families programme will be a catalyst for change and will enable us to think and do differently. We will create an integrated delivery model that will maximise resources across the partnership that's meets the needs of families in need of early help, in need of protection and build more capable communities whilst achieving savings to the public purse.

Our approach to the Troubled Families Programme is not about a single team, but a whole service delivery model whereby we can measure outcomes for the families that we work with, and narrow the gap and give children the best start in life.

It's about transforming services and transforming outcomes for families.

We will do this by:

  • Early Help - Intervening before issues and costs increase
  • Family Outcomes Plan - Putting the whole family at the centre of service planning
  • Co-ordinated multi agency approach - Local services working more effectively together
  • Transforming the way we work - Collaborative and cohesive partnerships, develop more capable communities

 For more information about the programme, please see our Reading Troubled Families Outcome Plan ~ V5 -July 2018

Eligibility Criteria

To be eligible for the Reading Troubled Families Programme, each family must have at least two of the following six problems:

  • Parents and children involved in crime or anti-social behaviour
  • Children who have not been attending school regularly
  • Children who need help
  • Adults out of work or at risk of financial exclusion and young people at risk of worklessness
  • Families affected by domestic violence and abuse
  • Parents and children with a range of health problems.

Data protection - Fair processing of personal information.

The Data Protection ~ Children & Families sets out how we use, store and share the data we collect the Troubled Families Programme. 

Who to contact

Website
Children's Single Point of Access Referral Form
Brighter Futures for Children
www.brighterfuturesforchildren.org/services/early-help/reading-troubled-families-programme/

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This information has been collected from third party providers therefore the Reading Services Guide, Reading Borough Council (RBC) and Brighter Futures for Children (BFfC) cannot accept responsibility for the accuracy of this information and recommends that parents, carers, young people, residents and professionals check with providers regarding DBS (Disclosure & Barring Service) and OFSTED registrations and CQC registrations. Information collected by Reading Service Guide; is used solely to implement and supply the Family Information Service (FIS), Special Educational Needs & Disabilities - Reading's Local Offer, Adults & Carers Support Group and Reading Youth.

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