PALS (Berkshire Healthcare NHS Foundation Trust)

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Patient Advice and Liaison Service provides:

Help to resolve problems as quickly as possible.

Information about treatments and / or services.

Listens to your views and helps to improve services as a result.

Can put you in touch with other agencies such as independent advocacy or voluntary groups

Helps you to make a complaint

Who to contact

Contact Position
PALS Officer
Telephone
0118 960 5027 (phone not working at the moment) 0118 960 5027 (phone not working at the moment) 07917 138965 07917 138965
E-mail
[PALS@berkshire.nhs.uk, complaints@berkshire.nhs.uk]
Website
https://www.berkshirehealthcare.nhs.uk/
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Where to go

Name
Prospect Park Hospital
Address
Building 1 Room 1.1.13
Honey End Lane
Tilehurst
Reading
Berkshire
Postcode
RG30 4EJ
Directions to RG30 4EJ

Time / Date Details

When is it on
Monday - Friday 9am until 5pm
Time of day
Morning
Afternoon
Session Information
Drop in or by appointment. Community visits undertaken.

Availability

Referral required
No
Other notes

Berkshire Healthcare NHS Foundation Trust is a provider of mental health and community health services across Berkshire. PALS works with service users, carers and members of the public to resolve concerns and improve services.

The PALS Officer is based at Prospect Park Hospital but works Berkshire wide. The Office at Prospect Park is accessible for wheelchair users.

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Disclaimer

This information has been collected from third party providers therefore the Reading Services Guide, Reading Borough Council (RBC) and Brighter Futures for Children (BFfC) cannot accept responsibility for the accuracy of this information and recommends that parents, carers, young people, residents and professionals check with providers regarding DBS (Disclosure & Barring Service) and OFSTED registrations and CQC registrations. Information collected by Reading Service Guide; is used solely to implement and supply the Family Information Service (FIS), Special Educational Needs & Disabilities - Reading's Local Offer, Adults & Carers Support Group and Reading Youth.

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Last Updated

Last updated:

Contact the Team

Family Information Service

fis@reading.gov.uk 0118 937 3777 OPTION 2 0118 937 3777 OPTION 2

SEND Local Offer

localoffer@reading.gov.uk 0118 937 3777 OPTION 2 0118 937 3777 OPTION 2

Adult & Carers Support

CSAAdvice.Signposting@reading.gov.uk 0118 937 3747 0118 937 3747
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