Forestcare Lifeline Alarms & Other Telecare Services

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Lifeline Alarms

Forestcare is Bracknell Forest Council’s emergency response telecare service. We install and monitor a range of telecare and assistive technology services in people's homes. All demonstrations & installations are free. All you pay is a rental fee for the lifeline alarm unit and one pendant. You can pay by either monthly direct debit or quarterly invoice. Additional telecare can be rented for minimal expense. All calls come through to the control centre which is open 24 hours a day, 365 days a year. For more information or to book an appointment please contact us using the information provided below.

This service is provided to Reading Borough residents by Forestcare which is a part of Bracknell Forest Council.

You need a working phone line to have a lifeline alarm installed. However, if you don't have one of these, we can also supply a unit which works with a roaming sim card & does not require a working phone line.

Who to contact

Contact Position
Business Support Team
01344 786599 01344 786599
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Where to go

Unit B
Mallard House
Cookham Rd
RG12 1RB
Directions to RG12 1RB

Time / Date Details

When is it on
Forestcare control centre is open 24 hours a day, 365 days a year. Appointments can be booked Monday to Friday 9.00 to 17.00 + Saturday 9.00 to 13.00.
Time of day


£4.35  Per Week
This is the rental cost for the installation & monitoring of a lifeline alarm + 1 pendant. For prices of other equipment & service please contact Forestcare.


Referral required
Referral Details

If you are under the care of a health professional they can make a referral. This can be done via the Forestcare page on the Bracknell Forest Council website -  Forestcare | Bracknell Forest Council ( However, you are also able to contact us directly if you wish.

Other notes
  1. LIFELINE ALARM - The Lifeline alarm enables you to call for help should you experience a fall in your home or garden. A Lifeline consists of a base unit connected to your phone line and a pendant worn around your wrist or neck which can be pressed at anytime triggering a call through the base unit to our control centre so you can call for help.
    You can connect a range of sensors to your base unit which means you can tailor the service to your specific needs.  From £4.35 per week.
  2. GSM LIFELINE ALARM - As above but works via a sim card so no phoneline is required. From £7.05 per week.
  3. CARERS PAGER -The CareAssist is a portable telecare alarm that can receive telecare alerts and display not only the type of sensor activated but also either the location of the sensor or the name of the person the sensor has been assigned to. This means that onsite carers can be quickly made aware of any incidents allowing them to provide a high level of care whilst maximising their efficiency. Device is monitored on-site and not by Forestcare. From £4.35 per week.
  4. POCKET PAL- A mobile lifeline the size of a key fob, a Pocket Pal provides coverage anywhere that has Mobile phone coverage. If the SOS button is pressed, a call will be put through to the Forestcare control centre, where an operator will communicate with the user or listen in on what’s happening and take appropriate action. Device is  also GPS enabled, meaning user can be tracked & located in an emergency. From £7.05 per week.
  5. CARE CALLS- You can choose to have reassurance / reminder calls from one of the team at any time of the day (or night) you choose. This may be to remind you when to take your medication or to check your wellbeing or even just to say hello and check you’re ok. From: 1 call a day £8.70 per week. This service requires a lifeline alarm to be installed.
  6. *KEYSAFE- A keysafe is a small box which is attached to the outside of your property in a discrete location and allows you to store your keys safely and securely should anyone need to enter in an emergency.
    You can nominate friends, family and carers to access the box and become a ‘key holder’ for you. Access is via a PIN which the user sets. In the event of an emergency, key holders can then get in to your home without forcing the door. We can also ensure the emergency services are able to gain access if required. One-off purchase from £59.75
  7. RESPONDER SERVICE- Providing CQC approved professional emergency home care anytime of the day or night, for situations such as: rapid response, for an unplanned discharge from hospital, emergency support when another agency is unavailable, help when unforeseen circumstances occur and family members are not available, assistance with personal care, falls or no answers. From £9.45 a week for 1 visit per month or £16.26 a week for 2 visits per month. This service requires a lifeline alarm to be installed.


  1. WRIST WORN EPILEPSY SENSOR- When worn will detect potential Tonic Clonic Seizure and activate an alarm call to Forestcare. From £46.71 per week.
  2. EPILEPSY SENSOR FOR BED -  Epilepsy sensors are used to monitor people with epilepsy while they sleep. The technology detects a person’s movement in bed and is able to differentiate normal movements from epileptic seizures enabling tonic clonic seizures to be detected the moment they occur, ensuring carers can respond quickly if they are needed, but otherwise do not disturb the user’s sleep. From £10.86 per week.
  3. BED / CHAIR OCCUPANCY SENSOR- The bed/chair occupancy sensor provides an early warning by alerting that the user has left their bed or chair and not returned within a pre-set time period, indicating a possible fall. The sensor can also be programmed to switch on lights, helping people find their way to and from bed easily. From £5.43 per week.
  4. PROPERTY EXIT SENSOR -  The property exit sensor is designed to monitor the safety of people with cognitive impairments who may be prone to leaving their homes for extended periods at inappropriate times of the day or night, putting themselves at risk.combines a Fast PIR with a door usage sensor (universal sensor) to create a solution which can monitor a door or multiple doors if multiple PIRs/universal sensors are fitted. An alarm call will be activated if the individual leaves their home. Cost will depend on amount of doors and rooms which require monitoring. From £1.08 per week.
  5. DOOR SENSOR - As with Property Exit Sensor but for internal doors. From £1.08 per week
  6. BOGUS CALLER- Fixed near the door, this button will provide reassurance in the event of an unexpected caller. It can also be used to summon assistance or verbal prompts can be given via the Lifeline unit. From £1.08 per week.
  7. FLOOD SENSOR - The detector provides an early warning of flood situations, such as taps being left on in a sink or bath. An audible alarm will sound on-site in addition to a call being activated via the Lifeline alarm to Forestcare. From £2.49 per week.
  8. AMBIENT TEMPERATURE SENSOR- These Sensors monitor excessively high and / or low temperatures + a rapid rise / drop in temperature within a property.  Typically installed to monitor & protect individuals against extremes of temperature. From £1.95 per week.
  9. CARBON MONOXIDE  - This wireless detector warns of dangerous CO levels providing unrivalled levels of accuracy and reliability. From £2.94 per week
  10. SMOKE SENSOR- A wireless optical smoke alarm for the home with two alarms – one is an audible alarm that sounds within the property and the second alarm is automatically sent to Forestcare via the Lifeline alarm. From £1.95 per week
  11. MEDICATION DISPENSERS - these can be used to automatically provide access to medication over a 28 day period, providing audible and visual alerts to the user each time medication should be taken. If the user fails to access the medication, an alert is raised to the monitoring centre or carer so that action can be taken to ensure that the medication programme is maintained. From £4.35 per week.
  12. PIR MOTION DETECTORS- PIRs are wireless movement detectors that can be use.d to detect both movement (intruder monitoring) and lack of movement (inactivity monitoring). From £1.08 per week
  13. VIBBY FALLS DETECTOR -  The Vibby is a sleek, contemporary and technologically advanced fall detector which can be worn on the wrist or around the neck. It will automatically raise an alert if it senses the user has fallen, and also enables the wearer to easily call for help manually. The Vibby can give confidence to anyone who is at risk of falling, such as people with limited mobility, older people and people with long-term conditions such as epilepsy, diabetes and Parkinson’s disease. From £2.16 per week.
  14. IVI FALLS PENDANT -The iVi Intelligent Pendant is a small, discreet and lightweight, wearable device which allows the user to raise an alarm from anywhere in the home if they are in difficulty. It also automatically raises an alarm if a fall is detected. From £2.16 per week.
  15. MINUET WATCH - The Minuet Watch has been developed to help encourage Telecare users to wear their personal triggers throughout the day. By combining an alarm button into a high quality watch, users are more likely to wear it and as a result will be provided with additional protection as their ability to raise an alarm call is increased. 
  16. JELLYBEAN SWITCH - Ideal for people with limited movement, the jelly bean switch is sensitive enough to recognise the slightest touch in order to raise an automatic call to Forestcare. From £2.17 per week.
  17. ENURESIS - Placed between the mattress and sheet, this sensor provides immediate warning on detection of moisture, allowing effective action to be taken. The sensor eliminates the need for carers to make physical checks, promoting dignity and independence. From £5.43 per week.                                                          

*With the exception of the key safe, which is purchased outright, all equipment is rented. All prices quotes exclude VAT.


For more information on all our services & prices please contact us on:


Tel: 01344 786599







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This information has been collected from third party providers therefore the Reading Services Guide, Reading Borough Council (RBC) and Brighter Futures for Children (BFfC) cannot accept responsibility for the accuracy of this information and recommends that parents, carers, young people, residents and professionals check with providers regarding DBS (Disclosure & Barring Service) and OFSTED registrations and CQC registrations. Information collected by Reading Service Guide; is used solely to implement and supply the Family Information Service (FIS), Special Educational Needs & Disabilities - Reading's Local Offer, Adults & Carers Support Group and Reading Youth.


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Family Information Service 0118 937 3777 OPTION 2 0118 937 3777 OPTION 2

SEND Local Offer 0118 937 3777 OPTION 2 0118 937 3777 OPTION 2

Adult & Carers Support 0118 937 3747 0118 937 3747
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