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Coronavirus

Due to the COVID-19 situation, some of the organisations listed on this site have posted service updates and will continue doing so. Many phone lines and websites are still available, however some contact details may have changed. Try the organisation's own website if you're having difficulty getting through.

If you have any queries, please email us at dos@reading.gov.uk or fis@reading.gov.uk

Family Information Service - (FIS)

COVID-19 - Family Information Service is avaiable Monday - Friday, 9am - 5pm by phone and email fis@reading.gov.uk

Looking for childcare? Want to know if you can get help paying for childcare? Want activities to do with your children? Looking for children and family services?

FIS is a FREE impartial information, advice and guidance service for 0 - 25 year olds, delivered by NVQ Level 3 and Level 4 qualified staff.

We have lots of information for families, child carers and professionals, including:

  • Ofsted registered childcare - childminders, pre-schools, day nurseries, out of school and holiday clubs, etc
  • Unregistered childcare - parent and toddler groups, childcare for the over 8s, etc
  • Help and advice on choosing childcare
  • Information on financial help for families with childcare costs - including tax credits, benefits and free Early Years Entitlement for 2, 3 and 4 year olds
  • 30 hour Childcare entitlement
  • Useful local and national support organisations
  • Details of a range of leisure activities
  • Wide range of leaflets and guides
  • Childcare Brokerage Service
  • Support for families of children with disabilities and specific needs - 0 - 25 years - Local Offer
  • Information on Children’s Centres.

A free information service for families living and working in Reading.

The Family Information Service provides information on behalf of Brighter Futures for Children, which is contracted to deliver the SEND/Local Offer service and the Family Information Service. Brighter Futures For Children - Website 

 

Who to contact

Contact Name
Family Information Service
Contact Position
FIS Team
Telephone
0118 9373777 - Option 2
E-mail
fis@reading.gov.uk
Website
Reading Family Information Service

Where to go

Address
Reading Borough Council, Civic Offices
Bridge Street
Reading
Postcode
RG1 2LU

Time / Date Details

When is it on
Monday - Friday 9am - 5pm

Other Details

Costs

Is there a charge for
using this service?
No
Details
FREE Impartial Service
Wheelchair accessible?
Yes

Availability

Referral required
No
Referral Details

No referral is required the service is universal and is available for parents, carers, young people and practitioners.

Local Offer

Contact Name
Maryam Makki
Contact Telephone
0118 9373777 - Option 2
Contact Email
maryam.makki@reading.gov.uk
Local Offer Age Bands
Transitions to Adulthood (16+)
Early Years (0-4 years)
Primary (4-10 years)
Secondary (11-16 years)
SEN Provision Type
Universal

General Provider Response

Is your service accessible?
The Family Information Service is a statutory service providing free individually tailored information, advice and guidance on any family matter. The service is available to any family member taking care of children or young people aged 0-19 years of age inclusive (up to 25 years for children and young people with special needs) as well as professionals working with families in Reading. The service is delivered by level 3 & level 4 qualified staff in Information, Advice & Guidance. Information available on Ofsted registered childcare, educational services, support organisations, health, leisure activities, children centres, special needs and much more.....
What are the eligibility criteria for your service?
We provide a universal service which is available to all parents, carers, young people and practitioners. There are no restrictions for access to this service.
How are referrals/applications made to your service?
No referral is required - Customers can contact the service Monday to Friday 9am - 5pm
What is your service standard for responding to referrals/accessing services?
The Family Information Service aims to respond to all enquires within 2 to 5 working days; however the Reading Services Guide is available to all customers out side office hours.
Funding
Local Authority
Charges
No
Details of charges
FREE Service
Inspection outcomes/quality awards
Families First Award The service is delivered by NVQ Level 3 and Level 4 qualified staff in Information, Advice and Guidance (IAG)
Feedback and complaints procedure
Feedback on the service can be provided by emailing fis@reading.gov.uk

Ratings

Rated 5 out of 5
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This information has been collected from third party providers therefore the Reading Services Guide, Reading Borough Council (RBC) and Brighter Futures for Children (BFfC) cannot accept responsibility for the accuracy of this information and recommends that parents, carers, young people, residents and professionals check with providers regarding DBS (Disclosure & Barring Service) and OFSTED registrations and CQC registrations. Information collected by Reading Service Guide; is used solely to implement and supply the Family Information Service (FIS), Special Educational Needs & Disabilities - Reading's Local Offer, Adults & Carers Support Group and Reading Youth.

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