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Citizens Advice Reading

Despite the change in restrictions, to lower the risk to staff, volunteers and the people who come to us, our face to face services are still closed at the moment. You can still get advice by phone and online.

Tuesday, Thursday & Friday 10am-4pm

Advice is available online at or by telephone 0808 2787819  or 0800 144 8 444 (UC Helpline) or textphone 0800 144 8884.

Opening times for national Citizens Advice phonelines:

Monday to Friday 9am-5pm

For help claiming Universal Credit

Phone: 0800 144 8 444

Textphone: 18001 0800 144 844

Comprehensive generalist advice for a wide range of problems including benefits, employment, debt and money, consumer, energy, relationships, housing, discrimination, law and rights, healthcare and education. Plus specialist help in:

  • employment – including assistance in preparation for employment tribunals
  • housing
  • immigration – advice to level 1 as accredited by the Office of the Immigration Services Commissioner (OISC)
  • debt – including bankruptcy and application for Debt Relief Orders

Who to contact

0808 278 7819
Textphone 0800 144 88 84

Where to go

Minster Street

Time / Date Details

When is it on
Our advisers are working remotely 3 days a week
Session Information
Tuesday 10am to 4pm
Thursday 10am to 4pm
Friday 10am to 4pm

Other Details


Is there a charge for
using this service?

This information has been collected from third party providers therefore the Reading Services Guide, Reading Borough Council (RBC) and Brighter Futures for Children (BFfC) cannot accept responsibility for the accuracy of this information and recommends that parents, carers, young people, residents and professionals check with providers regarding DBS (Disclosure & Barring Service) and OFSTED registrations and CQC registrations. Information collected by Reading Service Guide; is used solely to implement and supply the Family Information Service (FIS), Special Educational Needs & Disabilities - Reading's Local Offer, Adults & Carers Support Group and Reading Youth.