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Crossroads Care Reading - Thursday Club 4pm - 9pm

The Thursday Club operates on Thursday evening and provides an enabling, welcoming and supportive environment to carers and people with care needs through involvement in meaningful activities, physical and emotional support, promoting independence and wellbeing in a safe environement.  

We provide opportunities to socialise and encourage carers and their loved ones to achieve their aspirations through a range of activities and outings. 

The service is free to family carers and their loved ones living in the Reading area.  Any outing will incur a charge to cover the cost of activity and transport.

Activities

 include:

  • Community visits
  • Yoga/Tai-Chi
  • Walks
  • Art and crafts
  • Games
  • Music
  • Picnics
  • Day trips
  • Pets as therapy visits
  • Participating with other community groups/activities.

The group decide their own programme of events, including arts and crafts, cooking, games evenings, visits to pubs and restaurants, theatres, or anything else that is of interest to them. Carer support workers are available to help facilitate members in their chosen activities and asisit with personal care.

Who to contact

Telephone
0118 945 4209       
E-mail
admin@readingcrossroads.org
Website
http://www.readingcrossroads.org

Where to go

Name
The Maples Resource Centre
Address
Rivermead
Richfield Avenue
Reading
Postcode
RG1 8EQ
Notes

There is disabled access and facilities.

Carers and their loved ones are expected to arrange their own transport.

Please feel free to contact us in advance to discuss your / your loved ones specific needs and we will do our best to work with you to resolve any access issues

Time / Date Details

When is it on
Thursday 4pm to 9pm
Time of day
Afternoon
Evening

Other Details

Costs

Is there a charge for
using this service?
No
Details
There is no charge for this group, except when outings are arranged the member is expected to pay for their own foods, admission charges and transport Charges apply to clients living outside the Reading Borough Council area.

Availability

Referral required
Yes
Referral Details

Referrals through the office, can self refer or through professional.

 

Local Offer

Contact Name
Bernadette O'Rourke
Contact Telephone
0118 9454209
Contact Email
admin@readingcrossroads.org
Local Offer Updated
15/02/2017

General Provider Response

Is your service accessible?
There is disabled access and facilities
What are the eligibility criteria for your service?
Resident in the Reading area. You must be a carer- a carer is anyone who cares, unpaid, for a friend or family member who due to illness, disability, a mental health problem or addiction , cannot cope without their support. Assessment required prior to access.to ensure suitability. (Don't be put off by the word assessment as it's an opportunity to discuss your needs) We are unable to accept referrals at this time If equipment is required for mobility transfers, such as rotunda, or hoist. Transport - your must make your own transport arrangements to and from the venue. You or your loved one must be over 18 years of age. Booking system is in operation.
How are referrals/applications made to your service?
Self referral by phone or email. Assessment. We welcome pre-arranged visits to the service. Eligibility based on assessment, suitability and capacity.
What is your service standard for responding to referrals/accessing services?
Reading Crossroads office is open Monday to Friday 9.00 a.m. to 5.00 p.m. We are able to respond to telephone referrals during office hours. Email referrals 24 hours within the working week.
Funding
Local Authority
Charges
No
Details of charges
Charges are incurred for activities outside the venue. This includes entrance fees and transport costs.
Inspection outcomes/quality awards
Our service is regulated by CQC. We were last inspected in December 2015 and are deemed Good in all areas. Please go to the CQC to read our report - www.cqc.org.uk in the search box type Reading
Feedback and complaints procedure
Contact the office on 011899454209 If you make a complaint in person or on the telephone, we will: • make a written record of your complaint • Provide you with copy of the written record within three working days. Your complaint will normally be: • acknowledged in writing within three working days • responded to within 20 working days. All complaints will be fully recorded and investigated by a person with sufficient seniority to resolve the issue. Your complaint will be dealt with in the strictest confidence. However, if your complaint concerns a member of staff, the person concerned will normally be informed unless you specifically request otherwise, although this may limit the extent of further investigation. You will be kept informed about the progress of our investigation or you can contact the Complaints Manager at any time for an update.
How will I know my child will be safe using this service?
We have robust recruitment procedure including interview, DBS check, and care certificate training. Our staff work in accordance with our code of conduct, health and safety, and safeguarding policies. We are externally regulated and inspected by CQC. We undertake internal quality audits.

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This information has been collected from third party providers therefore the Reading Services Guide, Reading Borough Council (RBC) and Brighter Futures for Children (BFfC) cannot accept responsibility for the accuracy of this information and recommends that parents, carers, young people, residents and professionals check with providers regarding DBS (Disclosure & Barring Service) and OFSTED registrations and CQC registrations. Information collected by Reading Service Guide; is used solely to implement and supply the Family Information Service (FIS), Special Educational Needs & Disabilities - Reading's Local Offer, Adults & Carers Support Group and Reading Youth.

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