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Due to the COVID-19 situation, some of the organisations listed on this site have posted service updates and will continue doing so. Many phone lines and websites are still available, however some contact details may have changed. Try the organisation's own website if you're having difficulty getting through.

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TuVIDA Carers Hub - Covid 19 response

Closed 25-28 December and 1-3 January. Open 29-31 December

updated 14/12/2020


Coronavirus update: We continue to be here to support carers and whose who need care.
We are stringently following the latest Government guidance and continue to take appropriate steps to prevent the spread of infection.

If you are a carer: We recently made the decision to cancel face-to-face support groups and drop in sessions. We will be in touch with regular attendees when these services resume. Some groups for carers are moving online: please follow our Facebook page for the latest updates.

If you have any concerns or queries about our services, please contact us on 0118 324 7333.

You may not see yourself as one, but if you are looking after someone – whether it be an adult or child – who fits one or more of the example descriptions below, then you are a Carer. 

You are a carer if you look after someone and they:

  • are elderly and frail
  • are physically disabled
  • have a learning disability
  • have mental health problems
  • have a history of substance misuse
  • have a long term health condition
  • have a sensory impairment

There is a range of support available to you, which will help you look after yourself as well as the loved one you care for.

TuVIDA Carers Hub can offer:

  • Information, advice and guidance
  • Signposting to other organisations
  • Access to Carers support groups
  • Free access to local leisure, health and well-being facilities
  • ‘Carers Smart’ benefits and discounts
  • Free training and caring support
  • Access to Carers breaks
  • Carers grants to help pay for essential equipment, a break from caring or to learn a new skills
  • Support to claim a Carer's Personal Budget
  • Peer support

Please contact our Helpline to speak to an experienced support worker who will provide a personalised service that meets your individual needs.

Contingency planning

Are you are looking after someone - whether it be an adult or a child, who has a long-term condition?

Do you worry what might happen to the person you care for if you were stuck in traffic, involved in an accident, taken ill or otherwise delayed? Please see contingency planning document and form on the right.

Please see our latest newsletter on this page for further info and updates on our activities and support we can offer.

Who to contact

0118 324 7333

Where to go

Albury Close
RG30 1BD

Time / Date Details

When is it on
Monday to Friday - 9am to 5 pm
Session Information
The help line is open Monday - Friday 9am - 5pm
Carer Support Groups - please separate information for venues, days & times

Other Details


Is there a charge for
using this service?


Referral required
Referral Details

You can self refer or a referral can be made on your behalf by a friend/family/professional

Other notes

Please information on our carer support groups at venues in Reading

Local Offer

General Provider Response

Local Authority
Inspection outcomes/quality awards
The regulated side of our business is audited by CQC, we are compliant in all areas with a score of Good
Feedback and complaints procedure
There is a robust complaints procedure in place. Please contact the office by phone or email in the first instance, a letter acknowledging your complaint will be issued within 3 working days of your raising the complaint. you will receive a full response no later than 20 working days after the acknowledgment letter has been sent. If you are not satisfied with our response you can appeal.

This information has been collected from third party providers therefore the Reading Services Guide, Reading Borough Council (RBC) and Brighter Futures for Children (BFfC) cannot accept responsibility for the accuracy of this information and recommends that parents, carers, young people, residents and professionals check with providers regarding DBS (Disclosure & Barring Service) and OFSTED registrations and CQC registrations. Information collected by Reading Service Guide; is used solely to implement and supply the Family Information Service (FIS), Special Educational Needs & Disabilities - Reading's Local Offer, Adults & Carers Support Group and Reading Youth.