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Due to the COVID-19 situation, some of the organisations listed on this site have posted service updates and will continue doing so. Many phone lines and websites are still available, however some contact details may have changed. Try the organisation's own website if you're having difficulty getting through.

If you have any queries, please email us at or

Launchpad Reading - Covid 19 response

Open to take telephone calls from 9am – 5pm Monday to Friday on 0118 929 1111 or for email support at ?

We provide Supported Housing, Floating Support and a Drop-in service in Reading.

Supported Housing: for single people who have a history of homelessness. At Launchpad we give people a second chance, challenging and supporting them to make changes in their life.

We can house more than 100 people and we offer the following services:

  • Developing life skills
  • Substance misuse
  • Employment, education and training
  • Horticulture and healthy living
  • Counselling

Access to Supported Housing is by referral only through the Access Panel. For details about the Access Panel, please contact the Housing Advice Team at Reading Borough Council on 0118 937 2165

Floating Support: you could be a single person, family with children, a single parent or childless couple. Launchpad's Floating Support is aimed at developing your skills and confidence to prevent homelessness.

You'll usually be referred to us by Reading Borough Council via Housing Advice, probation, social worker etc.

Floating Support is for you if need:

  • Advice; we can represent you and give you up to date information.
  • Homeless prevention; help you maintain your home or support to access alternative accommodation.
  • Benefits and budgeting; help to ensure your money lasts.
  • Well-being; help accessing the right health care for you.

We'll work out a plan together, you choose how we stay in touch. Support is short-term and focused for 3 to 6 months.


Drop-in opening times

As of Monday 12 April, our building is open to drop-in visitors who need help with a housing or homelessness issue. Since November, our drop-in service provided support for people remotely via email and telephone.

Whether you’re sleeping on a friend’s sofa, worried about how you’re going to afford your home, concerned about your landlord’s actions, need guidance on how to claim benefits or you’re falling behind with rent payments because of drug or alcohol misuse – Launchpad’s drop-in service can help you get back on your feet.

You don’t need to be referred or book a time to come along – simply visit our offices in central Reading (down the alley at the side of Nando’s on Friar Street) during the drop-in centre’s opening times and speak to one of our friendly, trained team.

Please note – when you visit Launchpad’s drop-in you must wear a face covering and sessions will be kept to 20 minutes, with follow ups via telephone if needed. Visitors may be given an appointment to come back if the drop-in is particularly busy.

Monday, Wednesday, Friday – 11.00am to 1.00pm

Or call or email for advice Monday to Friday 9am to 5pm:

Telephone: 0118 929 1111

Who to contact

0118 950 7656
0118 929 1111 ~ Helpline

Where to go

Launchpad, Supported Housing and Drop-in
The Stables
1A Merchant Place

Time / Date Details

When is it on
You can speak to us Monday to Friday 9am-5pm.
Time of day

Other Details


Other notes

Launchpad's Floating Support Office is on Friar Street (next to the British Heart Foundation Charity shop):

28 Friar Street



This information has been collected from third party providers therefore the Reading Services Guide, Reading Borough Council (RBC) and Brighter Futures for Children (BFfC) cannot accept responsibility for the accuracy of this information and recommends that parents, carers, young people, residents and professionals check with providers regarding DBS (Disclosure & Barring Service) and OFSTED registrations and CQC registrations. Information collected by Reading Service Guide; is used solely to implement and supply the Family Information Service (FIS), Special Educational Needs & Disabilities - Reading's Local Offer, Adults & Carers Support Group and Reading Youth.