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Banyan Home Care Services Limited

Every person on this planet is a little bit of uniqueness mixed with a little bit of magic. At Banyan Home Care Services we recognise this, therefore tailoring all of our services to meet your individual needs is our priority. At Banyan Home Care Services we deliver a variety of innovative person centred support solutions, whilst specialising in Young Onset Dementia.

These care/support packages are individualised and bespoke to each client’s interests, needs, hobbies and individuality. Using a person-centred approach we support people to continue living independently, to engage in hobbies old and new, to learn new and maintain current skills, whilst promoting choice, independence and through empowering each and every person we work with.

So, whether you need a bit of support to continue your regular activities of daily living, or you need a sidekick to help you re engage in the hobbies you used to do, we can put together a care/support plan that will help you to continue living well.

Our Mission Statement:

‘Improving the life experiences of all those around us’

Our Values:

  • We ensure every individual feels valued, kindness to all is a priority.
  • We are honest and trustworthy, reliable and respectful to all. 
  • We will work in partnership with our clients, families, colleagues and other organisations to ensure that everyone we work with is supported to the highest standard.
  • We commit to all those around us that we will treat everyone we meet with compassion, dignity and respect.
  • We strive to empower those around us, as well as ourselves.
  • We work openly and transparently, we are accountable for our own actions.

Our Aims and Objectives:

  • We will provide the highest quality care and support possible. This will be delivered by friendly, well-trained members of the team.
  • We will offer a broad and flexible range of services that reflect and adapt to the changing needs and circumstances of our clients, their family, friends and other agencies supporting them.
  • We will communicate in an open and accurate manner which can be clearly understood.
  • We will manage our business in a professional way that is fair and transparent to clients, our team and business associates.
  • We will continually evolve and improve what we do through remaining open to constructive feedback and suggestions.
  • We will respect, appreciate and fairly reward our team for the work that they do on behalf of Banyan Home Care Services and our clients.
  • We will make a valuable contribution to the wider community and society by always being respectful and helpful, We will contribute to the cumulative knowledge base wherever we are able to support the needs of those who require assistance in the community.
  • We will support regulatory bodies and relevant trade associations in their pursuit of maintaining quality and standards within the home care sector at large.
  • We will honour our own vision, aims and objectives.

 The Care and Support needs Banyan Home Care Services can meet are:

  • Companionship
  • One : One support
  • Young Onset Dementia
  • Older Adults with Dementia
  • A variety of care at home needs
  • Care and Support visits from 1 to 24 hours
  • Care and Support for people over the age of 18

The care and support needs Banyan Home Care Services is unable to meet are:

  • Child or adolescent support
  • Care and support for under 1 hour
  • Registered nursing duties


Who to contact

Contact Name
Caroline Blanchette or Charlie Draper
Contact Position
Branch Director
0118 207 3000

Where to go

Indigo House
First Floor Unit 9
Fishponds Road
RG41 2GY

A venue with plenty of free onsite parking.  Access to the first floor can be gained by the stairs or by the lift.

Time / Date Details

When is it on
Office open between 9.00 am and 5.00 pm. Out of hours cover from 5.00 pm to 9.00 am 365 days of the year.

Other Details


Is there a charge for
using this service?
Table of costs
Table of costs
AmountCost Type
£26.00 Per Hour
£1,260.00 Per Week
Costs for workshops or Cognitive Stimulation Therapy are available upon request.
Wheelchair accessible?


Referral required
Referral Details

How do we respond to new service referrals and support requests?

Our Registered Managers take overall responsibility for co-ordinating support requests and new service referrals. They are responsible for organising care and support packages, communicating with other healthcare professionals and keeping abreast of legislative changes in the sector.

How is a new care/support package assessed?

  • A care or service manager will arrange a convenient time to visit a client in their own home for an initial care assessment, free of charge.
  • This assessment normally takes around 1 hour and includes a full risk assessment to ensure the safety and well-being of both the client and team member.
  • For clients returning home after a hospital discharge a manager can visit both the hospital ward and the clients home

What happens when care & support begins?

  • Once the initial care assessment is completed, a care or support plan will be created that is entirely unique to the individuals needs, preferences and culture to ensure the service provided is holistic and person-centred.
  • Banyan Home Care Services Registered Managers will then identify the care team member/s with the relevant skills, training, availability and of course, personality.
  • If preferred, the selected care team member/s will be introduced to the client prior to any care or support taking place.
    When the client is happy with the care team member/s selected, support will begin. Our clients should then expect to receive a call within 24 hours to check how the first shift went.
  • Thereafter, regular calls or visits will take place depending on a client’s level of needs, to monitor the early stages of support.


Other notes

Whilst we provide support to those with dementia, we have a particular specialty in working with those with young onset dementia.

This information has been collected from third party providers therefore the Reading Services Guide, Reading Borough Council (RBC) and Brighter Futures for Children (BFfC) cannot accept responsibility for the accuracy of this information and recommends that parents, carers, young people, residents and professionals check with providers regarding DBS (Disclosure & Barring Service) and OFSTED registrations and CQC registrations. Information collected by Reading Service Guide; is used solely to implement and supply the Family Information Service (FIS), Special Educational Needs & Disabilities - Reading's Local Offer, Adults & Carers Support Group and Reading Youth.