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Due to the COVID-19 situation, some of the organisations listed on this site have posted service updates and will continue doing so. Many phone lines and websites are still available, however some contact details may have changed. Try the organisation's own website if you're having difficulty getting through.

If you have any queries, please email us at or

Disagreements, Mediation, Tribunals & Appeals


If you are unhappy with the SEN Panel’s decision, you may wish to discuss the matter further with the SENCo at your child's school. You can also contact the SEN team on 0118 937 2674 or email   If we are unable to resolve your concerns, you may wish to contact Reading Information, Advice & Support Service for SEN (formerly The Parent Partnership Service), which is a service that all authorities are legally required to provide for parents and carers who have a child with special educational needs, with or without a statement, contact details below.


Although part of Reading Borough Council, Reading Information, Advice & Support Service for SEN (formerly The Parent Partnership), offers impartial advice and support. Lesley Chamberlain is the coordinator and can be contacted on 0118 937 3421 or email:

Helpline open: Monday 9.30-1pm; Wednesday 10am-6pm; Friday 1pm; 9.30am-1pm Term time only - Messages can be left at any time.

You can also contact our regional Global Mediation Service on 0800 064 4488

 Tribunals & Appeals

 You may also appeal to the Special Education Needs and Disability Tribunal. The Code of Practice states that families should request mediation to discuss their concerns before registering an appeal. The address of the tribunal is:

 Special Educational Needs & Disability Tribunal
1st Floor
Darlington Magistrates Court

 Tel: 01325 289350



Who to contact

0118 937 2674

Where to go

Reading Borough Council
Civic Offices
Bridge Street

This information has been collected from third party providers therefore the Reading Services Guide, Reading Borough Council (RBC) and Brighter Futures for Children (BFfC) cannot accept responsibility for the accuracy of this information and recommends that parents, carers, young people, residents and professionals check with providers regarding DBS (Disclosure & Barring Service) and OFSTED registrations and CQC registrations. Information collected by Reading Service Guide; is used solely to implement and supply the Family Information Service (FIS), Special Educational Needs & Disabilities - Reading's Local Offer, Adults & Carers Support Group and Reading Youth.