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Due to the COVID-19 situation, some of the organisations listed on this site have posted service updates and will continue doing so. Many phone lines and websites are still available, however some contact details may have changed. Try the organisation's own website if you're having difficulty getting through.

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Family Matters

Supporting the families and friends of people sent to prison through difficult times.

We can help anyone who is being affected by someone they care about going to prison or continuing to commit serious offences.

This could be a partner, child, parent, other family members or a close friend who has a significant relationship with the person.

People in this situation have their own needs and problems and should be offered help in their own right.  If relationships are maintained in a positive way, this can be a key factor supporting the person they care about desist from crime in the future.

We can offer:

  • practical advice
  • Information about the Prison system and Probation Services
  • Emotional Support
  • Help to maintain relationships and keep in touch 
  • Support to solve problems and access other services 
  • Support to lone parents bringing up children in these circumstances with a focus on helping the children as well.

We work across Berkshire, Buckinghamshire, Oxfordshire and Milton Keynes.

Who to contact

Contact Name
Duty Family Matters Support Worker
Contact Position
Family Matters Support Worker
01844 487985/01844 202001
Family Matters web page
Parent Organisation
Thames Valley Partnership

Where to go

The Coach House
Manor Farm
Aston Sandford
HP17 8JB

We work with clients in the community and have support workers based in Berkshire, Buckinghamshire, Oxfordhire and Milton Keynes.

Time / Date Details

When is it on
Open Monday to Friday from 9am to 5.30pm
Time of day
Session Information
We have a support worker at HMP Bullingdon visitor's centre Monday to Thursday during visiting times. We have a support worker that attends the Crown Courts of Reading and Oxford and the Magistrates courts of Reading and Slough
though not on a daily basis..

Other Details


Is there a charge for
using this service?
Wheelchair accessible?


Referral Details

We welcome self referrals, referrals from the person going to prison and from any agency or other organisation who is aware of anyone in this position and who is in need of support including but not limited to:

  • Children's or other welfare services
  • Schools
  • Defence Solicitors
  • Court Staff
  • Resettlement Workers/Probation Officers
  • Witness Service
Other notes

 We work across Berkshire, Buckinghamshire, Oxfordshire and Milton Keynes

This information has been collected from third party providers therefore the Reading Services Guide, Reading Borough Council (RBC) and Brighter Futures for Children (BFfC) cannot accept responsibility for the accuracy of this information and recommends that parents, carers, young people, residents and professionals check with providers regarding DBS (Disclosure & Barring Service) and OFSTED registrations and CQC registrations. Information collected by Reading Service Guide; is used solely to implement and supply the Family Information Service (FIS), Special Educational Needs & Disabilities - Reading's Local Offer, Adults & Carers Support Group and Reading Youth.