Urgent Community Response for Unpaid Carers

Do you help look after someone who is unable to care for themselves?

If so, the 2-hour Urgent Community Response (UCR) service is here to help you!

How can the UCR team support you?

If you help look after someone, either for a friend or family member, who could not manage without your support due to illness, disability, or a mental health problem, the UCR team may be able to support and help keep the person at home in a crisis.

The UCR team can keep the person you care for safe at home. They can respond within 2 hours of their health deteriorating, or if their emergency plans breakdown.

This is achieved with the support of GPs, geriatricians, social care, advance nurses, therapists and other specialists. The team can carry out assessments, order tests and equipment, diagnose, and prescribe. This service can support in preventing the person you care for being admitted to hospital.

What situations is suitable for referral to the UCR Team?

Carer breakdown

It is important to have an emergency plan in place, in case you become unwell and
are unable to support the person you care for. The UCR team will be able to help
if this plan does not work and the person is likely to be admitted to hospital.

If you think the cared for person could be admitted to hospital unless they are seen within two hours

For example: if they have had a fall but you cannot see any obvious injury; if they
need urgent catheter care; if they need urgent support for their diabetes; if there is
a sudden deterioration in their frailty or mobility; or if they have become
increasingly confused.

How to contact the URC Team

Call 111 or Speak with your regular healthcare worker or GP practice for guidance.

Who to contact

111 111
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This information has been collected from third party providers therefore the Reading Services Guide, Reading Borough Council (RBC) and Brighter Futures for Children (BFfC) cannot accept responsibility for the accuracy of this information and recommends that parents, carers, young people, residents and professionals check with providers regarding DBS (Disclosure & Barring Service) and OFSTED registrations and CQC registrations. Information collected by Reading Service Guide; is used solely to implement and supply the Family Information Service (FIS), Special Educational Needs & Disabilities - Reading's Local Offer, Adults & Carers Support Group and Reading Youth.


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Contact the Team

Family Information Service

fis@reading.gov.uk 0118 937 3777 OPTION 2 0118 937 3777 OPTION 2

SEND Local Offer

localoffer@reading.gov.uk 0118 937 3777 OPTION 2 0118 937 3777 OPTION 2

Adult & Carers Support

CSAAdvice.Signposting@reading.gov.uk 0118 937 3747 0118 937 3747
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