Age UK Berkshire - Information & Advice

 Age UK Berkshire information and advice telephone and email service is available 9 am-4:30 pm Monday to Friday with out of hours calls being picked up by the national call centre

Last updated: 31/01/2022

Age UK Berkshire's Information & Advice team provide information and advice on everything of interest and concern to older people

We offer a comprehensive information and advice service based in our offices in central Reading, in London Street.

We provide essential information and expert advice on a wide variety of topics of interest or concern to people in later life, their family, friends and carers.

All of our information and advice services are free of charge to you.

And if we don’t know the answer, we’ll know someone who will and we can find out for you.

We work with people in later life across the whole of Berkshire, but if you live elsewhere and have older family or friends in Reading or elsewhere in Berkshire who may benefit from our assistance, please get in touch with us.

The Information & Advice team can answer your questions live between 9:30 am and 1:30 pm Monday to Thursday. We have some availability outside of those times, but please contact us to find out more.

Please feel free to visit us in Reading, although it's always best to make an appointment; call us on 0118 959 4242 (you may have to leave a message at busy times, and we'll call you right back).
Please email us outside of those times or if that's your preferred method of contact.
We always reply to your messages within two working days, usually much sooner.

If you want to know more about what benefits you may be entitled to, if you have questions about pensions, health, housing, transport, home safety or you want to find out about leisure and other activities in your area, please contact our Information & Advice team as shown.

We can supply any of the almost 100 printed Guides and Factsheets ranging from residential and home care services to leisure opportunities, from the Age UK extensive library of information and resources. The library is maintained and available to all older people across Berkshire and to other organisations, including private, independent, public and voluntary groups.

There is no charge for small quantities of Factsheets, but we do have to make a charge for postage for substantial quantities supplied to organisations. 

You can always come to our offices and collect any Factsheets, Guides or leaflets, but it's best to call us first just to make sure we have the ones you want. You can also download all the Age UK Factsheets, Guides and leaflets from the national Age UK website:

Who to contact

Contact Name
Age UK Berkshire
0118 959 4242 0118 959 4242

Where to go

Unit 119, Broad Street Mall
Directions to RG1 7QE

Time / Date Details

When is it on
Monday to Friday
Time of day
Session Information
9am to 4:30pm


Referral required


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This information has been collected from third party providers therefore the Reading Services Guide, Reading Borough Council (RBC) and Brighter Futures for Children (BFfC) cannot accept responsibility for the accuracy of this information and recommends that parents, carers, young people, residents and professionals check with providers regarding DBS (Disclosure & Barring Service) and OFSTED registrations and CQC registrations. Information collected by Reading Service Guide; is used solely to implement and supply the Family Information Service (FIS), Special Educational Needs & Disabilities - Reading's Local Offer, Adults & Carers Support Group and Reading Youth.


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Last Updated

Last updated:

Contact the Team

Family Information Service 0118 937 3777 OPTION 2 0118 937 3777 OPTION 2

SEND Local Offer 0118 937 3777 OPTION 2 0118 937 3777 OPTION 2

Adult & Carers Support 0118 937 3747 0118 937 3747
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