Jobcentre Plus (DWP)

To help keep customers and colleagues as safe as possible we can continue providing safe, essential services for those who need to come into the jobcentre and who are unable to interact with us on the phone or digitally. The opening hours of our phone lines remain as they were. In addition, the Relay UK service and the Video relay service are both still available.

Last updated: 27/9/2022

General advice line for all benefits - call Citizens Advice on 0344 4111 444

Universal Credit helpline for claims - call Citizens Advice on 0800 144 8444

Universal Credit customers - use your online journal to contact and log queries. 

Text Phone for vulnerable adults 0800 328 1344. NGT text relay – if you cannot hear or speak on the phone: 18001 then 0800 328 5644

Personal support to help with preparing for work, finding training and applying for a job, as well as information about benefits.

Support for Mortgage Interest (SMI)

If you get an income-related benefit such as Jobseeker's Allowance, you may be entitled to Support for Mortgage Interest (SMI) as part of your benefit.

If you are a carer and would like to find out more about how the Jobcentre Plus can assist you, please find further information via the related links:

- Juggling work with caring

- Work preparation support from the Department of Works and Pensions

Who to contact

0800 169 0190 (this line is closed until further notice) 0800 169 0190 (this line is closed until further notice)
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Where to go

Adelphi House
Friar Street
Directions to RG1 1HD


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This information has been collected from third party providers therefore the Reading Services Guide, Reading Borough Council (RBC) and Brighter Futures for Children (BFfC) cannot accept responsibility for the accuracy of this information and recommends that parents, carers, young people, residents and professionals check with providers regarding DBS (Disclosure & Barring Service) and OFSTED registrations and CQC registrations. Information collected by Reading Service Guide; is used solely to implement and supply the Family Information Service (FIS), Special Educational Needs & Disabilities - Reading's Local Offer, Adults & Carers Support Group and Reading Youth.


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Contact the Team

Family Information Service 0118 937 3777 OPTION 2 0118 937 3777 OPTION 2

SEND Local Offer 0118 937 3777 OPTION 2 0118 937 3777 OPTION 2

Adult & Carers Support 0118 937 3747 0118 937 3747
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