Skip to main content

Coronavirus

Due to the COVID-19 situation, some of the organisations listed on this site have posted service updates and will continue doing so. Many phone lines and websites are still available, however some contact details may have changed. Try the organisation's own website if you're having difficulty getting through.

If you have any queries, please email us at dos@reading.gov.uk or fis@reading.gov.uk

Royal Berkshire Hospital - Paediatric Emergency Department

Paediatric ED see’s children 0-16years of age for treatment of both injuries and illness. We have a dedicated children’s resuscitation bay for care of the critically ill/injured child.

 

The Paediatricians are also based in our department and take referrals direct from GP’s, health visitors, and midwives.

There is Paediatric nurses available 24/7

We have a team of 7 play specialists

 

Who to contact

Telephone
01183225111
Website
Royal Berkshire Hospital Website ~ Children's A&E

Where to go

Name
Royal Berkshire Hospital
Address
London Road
Reading
Postcode
RG1 5AN

Time / Date Details

When is it on
365 days/ year 24 hours a day

Local Offer

Local Offer Age Bands
Transitions to Adulthood (16+)
Early Years (0-4 years)
Primary (4-10 years)
Secondary (11-16 years)
Needs Level
High
SEN Provision Type
Specialist
Local Offer Updated
04/05/2018

General Provider Response

Is your service accessible?
Service is delivered to all patients regardless of ability.
What are the eligibility criteria for your service?
No restrictions
How are referrals/applications made to your service?
Walk in service Ambulance Open door patients Referrals direct to paediatricians can also be made from other health care professionals
What is your service standard for responding to referrals/accessing services?
Time to triage 15minutes Time to treat 1 hour Decision to admit/ discharge made within 4 hours
Funding
NHS
Charges
No
Inspection outcomes/quality awards
The Paediatric ED was noted as an area of outstanding practice in the 2014 CQC report
Feedback and complaints procedure
We regularly seek feedback from parents/carers. This feedback is audited to build and improve our services. Complaints procedure is available on the Royal Berkshire Hospital Website. Support is available from the patient advisory Liaison Service (PALS) should you wish to make an enquiry.
How will I know my child will be safe using this service?
All Paediatric nurses are trained to Level 3 child protection CP tool used on triage to identify risks, CP Concerns Department works closely with named nurse for Child protection The Royal Berkshire NHS Foundation Trust is committed to providing the highest quality of care for children and young people and considers the safeguarding and protection of children to be a high priority throughout the organisation. Safeguarding the welfare and wellbeing of all children and young people who use our services, including those with special educational needs and disability is essential to providing health care; this includes protecting their health, human rights and ensuring they are free from harm, abuse or neglect. ‘The action we take to promote the welfare of children and protect them from harm is 'everyone’s responsibility’ • The Trust meets statutory requirements in relation to Criminal Records Bureau checks • Child Protection Polices and systems are up to date and robust including processes for flagging up children who miss outpatient appointments and a system for flagging children for whom there are child protection/safeguarding concerns. • There is a Board level Executive Director lead for safeguarding • Named professionals are clear about their roles and have sufficient time and support to undertake them. • There is a rolling programme of training within the Trust to ensure that all eligible staff are appropriately trained

This information has been collected from third party providers therefore the Reading Services Guide, Reading Borough Council (RBC) and Brighter Futures for Children (BFfC) cannot accept responsibility for the accuracy of this information and recommends that parents, carers, young people, residents and professionals check with providers regarding DBS (Disclosure & Barring Service) and OFSTED registrations and CQC registrations. Information collected by Reading Service Guide; is used solely to implement and supply the Family Information Service (FIS), Special Educational Needs & Disabilities - Reading's Local Offer, Adults & Carers Support Group and Reading Youth.