Superb Healthcare is a care provider delivering highly-personalized care to adults in their own homes throughout Reading, Wokingham, West Berkshire and the extended Berkshire, Hampshire and Buckinghamshire area. Our care visits range anywhere from 30-minutes to 24-hours, depending on the client’s needs and the level of care requested.
We provide both long term and short-term care to our clients which include short term respite care services for any clients whose regular carers need time to rest. At Superb Healthcare, we will always make every effort to respond to inquiries as soon as possible and should respond to clients, new and old, within 2 working days
We are an independent family owned home care agency local to Reading in Berkshire. Our leadership and management team is driven by a compassionate individual with over twenty years of experience in the social care industry. They are dedicated to delivering a unique and high quality service to all their clients.
Superb Healthcare is CQC registered and believes in working in collaboration with local authorities and other healthcare service provider’s e.g. local hospitals and local GP surgeries who supply district nurses, OTs and other community teams that provide services to our clients.
Superb Healthcare is answering to the cry of those in the community who need assistant to carry out daily living activities but want to remain in their own homes for as long as they can do so without compromising their safety.
We take initial needs assessments seriously, as we believe that creating an accurate care plan document is key to delivering the right type, level and amount of care.
Services we offer
Support you to attend day services
Support you to access community services-i.e learning institutions
Live in care
Support to develop your life skills
Assistance with daily tasks-i.e shopping, swimming, support to keep appointments-
like hospital or GP
Superb Healthcare shares a set of values that are common across the whole of the Superb Healthcare Group. These values reflect the views of our staff and were created with their valued input. We will promote and protect these values in pursuit of our Group vision,
To provide exceptional service, making a positive difference to people’s lives.
Our company values were developed from within, by employees from each area of the services we provide to ensure that they reflected the company’s approach in every aspect of care provision. It is the belief in valuing people that ensures Superb Healthcare is considered so highly by employees and Customers alike.
We will take pride in our conduct, protect confidentiality, present a positive impression of ourselves and our organisation; we will present ourselves and our workplaces in the best possible manner.
We will take personal responsibility for all our actions and omissions, we will encourage feedback and share in the good and the bad, and we will act in the best interests of our organisation.
We acknowledge that part of a vibrant local community; we will act in a manner that respects our community and our environment. We will encourage behaviours that add value to the communities we support.
We will be open, honest and approachable in delivering what we promise; we will promote loyalty and trust in ourselves and our colleagues.
We will recognise that we do not act alone; we will work together with all stakeholders, you and your family to achieve positive outcomes.
We will offer person-centred outcomes facilitated by passionate staff.
We will encourage ideas for continuous improvement in everything we do; we will feel encouraged to share our ideas.
We will show respect to others, we will promote inclusiveness, tolerance and diversity; we will encourage learning and development in ourselves and others.
We will be passionately committed to be the best in all that we do, we will pursue this even if no-one is around to see us achieve it.
OUR COMMITMENT TO YOU
We believe that the focusing on our clients and providing them with a targeting, personalised approach to care is the key to maintain a healthy working relationships and ensuring our clients' satisfaction.
Any person's needs can change overtime for many different reasons, and we're keenly aware of this. To help you through any personal life changes and ensure that we're always on board with your preferences, we offer flexible care packages that work for you and your requirements. We will provide a high quality person centred service.
We understand that there's more to care than simply running errands and performing tasks, hence companionship to our clients is key element of a high quality care experience we offer. Our staff work closely with all of our clients and offer them their undivided attention and support through their visits
HOW TO ACCESS OUR SERVICES
For an initial chat, please call our office or let a member of your family help you to send us an email and we will endeavour to respond to your inquiry within 24 hours of receiving it. We will then arrange to meet with you along with any relative or professional you chose to accompany you for the meeting.
The initial meeting can take place in the comfort of your own home, in one of our offices or in another location that suits your preference, such as a coffee shop or hotel lobby. During the meeting we will need you to help us understand your needs in regards to care and from there explain what options are available for you.
If you chose to sign a service agreement with us, we will arrange to carry out a thorough assessment of your needs using whatever information you and your support team have provided.
We'll also create a care plan to be used as a guide to help us provide you with a fully integrated care package. We underpin this by providing a 24-hour on-call service for emergencies.
Our on telephone number is 01183754194 and on call number is 07517721262 or you can email us on firstname.lastname@example.org