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Due to the COVID-19 situation, some of the organisations listed on this site have posted service updates and will continue doing so. Many phone lines and websites are still available, however some contact details may have changed. Try the organisation's own website if you're having difficulty getting through.

If you have any queries, please email us at or

Healthwatch Reading


Healthwatch Reading is your local health and social care champion.

If you use GPs and hospitals, dentists, pharmacies, care homes or other support services in your area, we want to hear about your experiences. We are independent of the NHS and council and have the power to make sure leaders and decision makers listen to local feedback and improve standards of care.

You can also get reliable and trustworthy information and advice from us – whether you’re trying to find a new GP or dentist, need to know latest Covid guidance or want to understand your options and rights, then our friendly and committed team are here to help.

If you need help to make a formal complaint, we can refer you to Reading Voice, our sister service that provides one-to-one independent advocates or self-help guides.

Our service is free, independent and confidential and available to all residents within the borough of Reading. As a charity, our work is overseen by trustees and a board of local volunteers.

Our service during the pandemic

We are providing most of our services by phone, email or website contact. Face-to-face meetings can be arranged by appointment, subject to client need, public health advice and our own risk assessments. Our previous drop-in service is currently closed.


Who to contact

Contact Name
Healthwatch Reading team
07786 476 257 (Call our helpline, 9am-4pm, Monday to Friday)
07860 018 073 Text/SMS (for people with hearing impairments)
Healthwatch Reading

We campaign for better NHS and social care in our community.

We do this by taking feedback from Reading people about their experiences, using our legal powers to 'Enter and View' services, and acting as advocates for people who wish to make complaints about the NHS.

Our service is free, independent and confidential.


Where to go

Our team is currently working remotely.

Time / Date Details

When is it on
Contact us Monday-Friday 9am-4pm
Time of day

Other Details


Is there a charge for
using this service?


Referral required

This information has been collected from third party providers therefore the Reading Services Guide, Reading Borough Council (RBC) and Brighter Futures for Children (BFfC) cannot accept responsibility for the accuracy of this information and recommends that parents, carers, young people, residents and professionals check with providers regarding DBS (Disclosure & Barring Service) and OFSTED registrations and CQC registrations. Information collected by Reading Service Guide; is used solely to implement and supply the Family Information Service (FIS), Special Educational Needs & Disabilities - Reading's Local Offer, Adults & Carers Support Group and Reading Youth.