DOMICILIARY CARE SERVICES 

Nature of Services Provided

• At Marigold Helping Hands Ltd all staff will be trained prior to commencing service, to agree the care needs requirements of service users and assess staff before service is offered including aspects such as when the service will begin and the times, frequency, and duration of care to be provided.
• The carers that Marigold Helping Hands Ltd employs are trained in accordance with Skills for Care Common induction as well as bespoke training tailored to meet the meet the specific needs of their client group. Furthermore, they are supervised and supported to provide a quality service to a wide range of people who need care and support whilst living in their own homes, ensuring:
• Service users feel that they are treated with respect and valued as a person, and their right to privacy is upheld.
• Service users are assisted to make their own decisions and control their own lives and are supported in maintaining their independence.
• All service users are treated equally and are protected against any form of discrimination.

A Service user’s care plan is produced through consultation with each care user, their families and authorized persons and will include information about the clients care needs, wishes, preferences and personal goals.

Key personal  care support is provided with:

• Dressing and undressing
• Bathing, washing, shaving and oral hygiene.
• Toilet and continence requirements
• Medication requirements and other health related activities
• Manual handling
• Eating and meals
• Handling personal possessions and documents
• Attending appointments such as GP visits

Specialist tasks:
There are aspects of the service that require staff to have specific experience or training to ensure they can undertake such tasks.
Tasks requiring specialist training or experience include:

• Catheter care – changing bags, monitoring output, and emptying bags.
• Assistance with eye or ear drops.
• Medication
• Assistance with Ileostomy and Colostomy care

All care staff is required to be assessed as competent before providing the above care duties
Care workers will NOT undertake tasks that require the skills and expertise of clinical professionals. Such tasks include:

• Toe and nail cutting
• Ear syringing
• Removing or replacing urinary catheters
• Bowel evacuations
• Bladder washouts
• Injections – involving assembling syringes, administering intravenously, controlled drugs.
• Filling of oxygen cylinders
• Lifting from the floor unaided or baring the weight of a client
• Tracheotomy care – changing tubes.
• Skin prick tests for diabetics
• Any invasive procedures