Skip to main content


Due to the COVID-19 situation, some of the organisations listed on this site have posted service updates and will continue doing so. Many phone lines and websites are still available, however some contact details may have changed. Try the organisation's own website if you're having difficulty getting through.

If you have any queries, please email us at or

Royal Berkshire Hospital - Wheelchair Clinic

West Berkshire Wheelchair Service provides wheelchairs and specialist seating services to the population of West Berkshire.  We provide services for clients with long-term neurological conditions including Multiple Sclerosis (MS), Motor Neuron Disease (MND), Muscular Dystrophy (MD) and brain injury, and also for those affected by conditions such as Osteoarthritis and Rheumatoid Arthritis and for clients who have amputations or other significant walking difficulties.

We also provide specialist paediatric services for children with posture and seating needs including clients with Cerebral Palsy; developmental delays; learning disabilities and motor function deficits.

We have close links with the Neurological Rehabilitation Unit and the Dingley Child Development Centre.

Clients are seen in the most appropriate location for assessment whether it be the ward , Wheelchair Clinic, own home, community hospitals or special schools.

Therapists work closely with clients to assess their requirements for wheelchair provision, including children who require specialist seating and buggies.

We provide advice and training for users in their equipment, including powered wheelchair training.

We provide specialist seating for those with complex needs and run a monthly custom made seating clinics.

We also provide specialist pressure relief care.

Wheelchairs are issued from the department for patients on the wards and in community hospitals who require wheelchairs for prompt discharge.

The wheelchairs are provided on a loan agreement that should the chair no longer be required, it will be returned to the wheelchair clinic.

Our staff are experienced in the assessment and provision of wheelchairs; keeping up to date on evidence based practice by attending regular product awareness training sessions as well as the annual posture and mobility group meeting.

 Referrals must be completed by a consultant, GP or registered healthcare professional.  We do not accept self-referrals.

Who to contact

0118 322 6706

Where to go

Royal Berkshire Hospital
Craven Road

Time / Date Details

When is it on
Clinic telephone hours are open from: 08:30 – 16:00 (Appointment only service)

Other Details


Is there a charge for
using this service?
Wheelchair accessible?

Local Offer

Contact Name
Wheelchair service
Contact Telephone
0118 322 6706
Local Offer Age Bands
Transitions to Adulthood (16+)
Early Years (0-4 years)
Primary (4-10 years)
Secondary (11-16 years)
Needs Level
SEN Provision Type
Local Offer Updated

General Provider Response

Is your service accessible?
There is wheelchair access to the building. An interpreter can be booked with prior notice. Transport is usually booked by the Referrer
What are the eligibility criteria for your service?
Provision to clients within their own homes: Referrals only considered for clients who: • long term condition affecting their mobility • Unable to walk indoors with or without walking aids. • Have completed all rehabilitation. • Have suitable environment and cognitive ability for the wheelchair required to meet their clinical needs. We are not commissioned to provide wheelchairs for outdoor use only. We do not supply headrests specifically for transport. We do not provide power packs. Wheelchair provision will be based solely on clinical need. Provision to clients within nursing homes: It is the responsibility of the nursing home in which the client resides to provide the following equipment without discrimination against resident’s age, gender, size, weight or prognosis: • Wheelchairs for general portering, nursing, toileting, access to grounds and/or community access. • Pressure relieving cushions to fit the above style wheelchairs as well as standard accessories. • Non-customised static special seating, eg: riser chairs, recliner chairs, postural chairs (tilt-in-space). We do not provide wheelchairs to be used instead of suitable static seating. The following equipment is considered to be standard and the nursing home will be responsible for provision and maintenance of: • Standard accessories which include: lap straps, elevating leg rests, footboards, Bexhill armrests, trays, postural support inserts, back and head rest extensions. Wheelchairs for nursing homes will only be provided if they are bespoke and are non-standard purchase. Wheelchairs will be provided to clients for independent mobility to increase their personal and functional ability. Clients who enter nursing or residential homes with a wheelchair previously provided by West Berkshire Wheelchair Service will only be supported by the Wheelchair Service until the chair no longer meets their needs or becomes beyond economical repair. Provision of powered wheelchairs We do not provide powered wheelchairs for outdoor use only or attendant controlled powered wheelchairs. The following criteria have to be met before considering a client for a powered wheelchair: • Client unable to walk or self propel indoors. • Client will be able to control powered wheelchair independently. • Client will be assessed and have to pass a test to demonstrate safe driving competence. • There is a suitable home environment with access. • A powered wheelchair will increase quality of life and functional independence.
How are referrals/applications made to your service?
Patients are referred by GPs and other Healthcare professionals
What is your service standard for responding to referrals/accessing services?
We aim to respond within the national standard of 18 weeks and provide necessary equipment within this period.
Inspection outcomes/quality awards
Care Quality Commission Inspected the Trust in February 2018 and awarded "Good"
Feedback and complaints procedure
We regularly seek feedback from parents/carers. This feedback is audited to build and improve our services. Complaints procedure is available on the Royal Berkshire Hospital Website. Support is available from the patient advisory Liaison Service (PALS) should you wish to make an enquiry.
How will I know my child will be safe using this service?
The Royal Berkshire NHS Foundation Trust is committed to providing the highest quality of care for children and young people and considers the safeguarding and protection of children to be a high priority throughout the organisation. Safeguarding the welfare and wellbeing of all children and young people who use our services, including those with special educational needs and disability is essential to providing health care; this includes protecting their health, human rights and ensuring they are free from harm, abuse or neglect. ‘The action we take to promote the welfare of children and protect them from harm is 'everyone’s responsibility’ • The Trust meets statutory requirements in relation to Criminal Records Bureau checks • Child Protection Polices and systems are up to date and robust including processes for flagging up children who miss outpatient appointments and a system for flagging children for whom there are child protection/safeguarding concerns. • There is a Board level Executive Director lead for safeguarding • Named professionals are clear about their roles and have sufficient time and support to undertake them. • There is a rolling programme of training within the Trust to ensure that all eligible staff are appropriately trained

This information has been collected from third party providers therefore the Reading Services Guide, Reading Borough Council (RBC) and Brighter Futures for Children (BFfC) cannot accept responsibility for the accuracy of this information and recommends that parents, carers, young people, residents and professionals check with providers regarding DBS (Disclosure & Barring Service) and OFSTED registrations and CQC registrations. Information collected by Reading Service Guide; is used solely to implement and supply the Family Information Service (FIS), Special Educational Needs & Disabilities - Reading's Local Offer, Adults & Carers Support Group and Reading Youth.