Crossroads Care Day Service at Hazelwood Centre (Prospect Park Hospital) provides an enabling, welcoming and supportive environment to carers and people with care needs through involvement in meaningful activities, physical and emotional support, promoting independence and wellbeing in a safe environement. We provide opportunities to socialise and encourage carers adn their loved ones to achieve their aspirations through a range of activities and outings.
The service is free to family carers and their loved ones living in the Reading area. Any outing will incur a charge to cover the cost of activity and transport.
- Community visits
- Art and crafts
- Day trips
- Pets as therapy visits
- Participating with other community groups/activities.
Where to go
- Hazelwood Room
Hazelwood Centre, Prospect Park Hospital
Honey End Lane
- RG30 4EJ
Disabled access and disabled facilities available. Secure environment.
- Tea and coffee on arrival
- Care support workers able to assist with personal care
- Packed lunch required
Time / Date Details
- When is it on
- Open Wednesdays - 10 am - 3 pm
- Time of day
- Session Information
A booking system is in place. Carers and their loved ones are welcome to stay for the full day or come to a morning session or afternoon.
Morning sesson - 10.00 to 12.00
Afternoon session - 13.00 - 15.00
All Day - 10.00 - 15.00
- Is there a charge for
using this service?
- There is a cost for activities outside the venue which will include entrance fees and transport.
For clients living outside the Reading Borough area a charge of £35 per day applies.
- Wheelchair accessible?
- Referral required
- Referral Details
- Carers can make self referrals.
- Referrals from professionals are also welcome.
- Other notes
Our staff are able to support with mobility and personal care needs.
- Contact Name
- Bermadette O' Rourke
- Contact Telephone
- Contact Email
- Local Offer Updated
General Provider Response
- Is your service accessible?
"Please feel free to contact us in advance to discuss your / your loved ones specific needs and we will do our best to work with you to resolve any access issues"
- What are the eligibility criteria for your service?
Resident in the Reading area.
You must be a carer- a carer is anyone who cares, unpaid, for a friend or family member who due to illness, disability, a mental health problem or addiction , cannot cope without their support.
Assessment required prior to access.to ensure suitability. ( Don't be put off by the word assessment as it's an opportunity to discuss your needs)
We are unable to accept referrals at this time If equipment is required for mobility transfers, such as rotunda, or hoist.
Transport - your must make your own transport arrangements to and from the venue.
You or your loved one must be over 18 years of age.
Booking system is in operation.
- How are referrals/applications made to your service?
Self referral by phone or email.
We welcome pre-arranged visits to the service.
Eligibility based on assessment, suitability and capacity.
- What is your service standard for responding to referrals/accessing services?
Reading Crossroads office is open Monday to Friday 9.00 a.m. to 5.00 p.m.
We are able to respond to telephone referrals during office hours.
Email referrals 24 hours within the working week.
- Local Authority
- Details of charges
Charges are incurred for activities outside the venue. This includes entrance fees and transport costs.
- Inspection outcomes/quality awards
Our service is regulated by CQC . We were last inspected in December 2015 and are deemed Good in all areas. Please go to the CQC website to read our report - www.cqc.org.uk in the search box type Reading Crossroads.
- Feedback and complaints procedure
Contact the office on 011899454209
If you make a complaint in person or on the telephone, we will:
• make a written record of your complaint
• Provide you with copy of the written record within three working days.
Your complaint will normally be:
• acknowledged in writing within three working days
• responded to within 20 working days.
All complaints will be fully recorded and investigated by a person with sufficient seniority to resolve the issue.
Your complaint will be dealt with in the strictest confidence. However, if your complaint concerns a member of staff, the person concerned will normally be informed unless you specifically request otherwise, although this may limit the extent of further investigation.
You will be kept informed about the progress of our investigation or you can contact the Complaints Manager at any time for an update.
- How will I know my child will be safe using this service?
We have robust recruitment procedure including interview, DBS check, and care certificate training. Our staff work in accordance with our code of conduct, health and safety, and safeguarding policies.
We are externally regulated and inspected by CQC. We undertake internal quality audits.
This information has been collected from third party providers therefore the Reading Services Guide, Reading Borough Council (RBC) and Brighter Futures for Children (BFfC) cannot accept responsibility for the accuracy of this information and recommends that parents, carers, young people, residents and professionals check with providers regarding DBS (Disclosure & Barring Service) and OFSTED registrations and CQC registrations. Information collected by Reading Service Guide; is used solely to implement and supply the Family Information Service (FIS), Special Educational Needs & Disabilities - Reading's Local Offer, Adults & Carers Support Group and Reading Youth.