Skip to main content

Contact the team

Family Information Service -

SEND Local Offer -

Adult Carers Advice & Support -

No5 Young People - Young People's Mental Health Helpline

No5 Young People’s Mental Health Helpline provides telephone support from qualified young people’s counsellors (it's not a crisis line). It was initially created knowing the additional strain of coronavirus on young people’s wellbeing and mental health and No5 wanted to do something to help those in our local community in and around Reading. Social distancing, self-isolation, being unable to see friends and family, attend school and fears around the virus can make young people anxious and distance themselves. It's open for the young people to talk about how they're feeling and share their worries so we have also received calls from young people anxious about exam results and university places. 

Young people from 11-25 years of age can access this free helpline and receive a call from a counsellor trained to help children and young people. Simply text TALK followed by your first name and postcode to 07786 202430 to request a phone call from one of our trained counsellors. The support line is open Monday to Friday. 

Talking to someone who won’t judge you about how you’re feeling is in itself helpful. Our trained counsellors can also offer practical advice over the phone.

No5 Helpline is not a crisis line. If you are in crisis please contact the Samaritans 24/7 phone line on 116 123.


No5 is Reading's young person's counselling centre, dedicated to providing free, confidential counselling and emotional support to anyone between the ages of 11-25.

Who to contact

0118 901 5668
No5 - Counselling

Where to go

Oxford Road

Time / Date Details

When is it on
Monday to Friday 3pm-9pm (Sessions)

Other Details


Is there a charge for
using this service?


Age Ranges
11 to 25 years

This information has been collected from third party providers therefore the Reading Services Guide, Reading Borough Council (RBC) and Brighter Futures for Children (BFfC) cannot accept responsibility for the accuracy of this information and recommends that parents, carers, young people, residents and professionals check with providers regarding DBS (Disclosure & Barring Service) and OFSTED registrations and CQC registrations. Information collected by Reading Service Guide; is used solely to implement and supply the Family Information Service (FIS), Special Educational Needs & Disabilities - Reading's Local Offer, Adults & Carers Support Group and Reading Youth.