Parenting Special Children - The Diagnosis Support & Helpline Service

Diagnosis Support and Helpline Service

The Diagnosis Support & Helpline Service offers one to one support, signposting and information to families who have recently received a diagnosis for their child/young person or are awaiting an assessment.

This service can support parent/carers in a variety of ways:

  • A pre-booked telephone consultation
  • Ring our Helpline
  • E-mail conversation
  • Face to face meetings

We aim to help parent/carers on a 1:1 personal level by:

  • Offering understanding and support at an emotional and often frustrating time
  • Reducing parental loneliness and self-blame
  • Building up the self-esteem of the parent/carer by offering knowledge, useful tips and strategies to manage behaviour
  • Signposting families to other local and national services
  • Offering several ways of contacting the service when convenient for the parent/carer (phone, text, email, Social Media)

We hope that this support will enable you to begin to adjust to the news of the diagnosis or to help you through the assessment process and to lessen the feelings of isolation and anxiety that many parent/carers have at this time.

Parent/Carers of children with additional or special needs often find it very difficult to attend courses due to lack of time, support or childcare, so the Diagnosis Support and Helpline service appeals to them, as they can contact us when and how they find it easiest or most convenient.

For parent/carers waiting to get an assessment or have recently had a diagnosis for their child/young person of Autism or ADHD, we also offer Pre and Post Assessment workshops which will provide you with a greater understanding of Autism or ADHD. Please see details of these workshops below.

Pre- and Post-Assessment Workshops - ADHD

A series of three linked pre- and post-assessment workshops for parent/carers of children and young people who are waiting for an assessment for ADHD, or who have recently been diagnosed with ADHD

Pre- and Post-Assessment Workshops - Autism

A series of three linked pre- and post-assessment workshops for parent/carers of children and young people who are waiting for an assessment for Autism, or who have recently been diagnosed with Autism

For more information please visit:

Diagnosis Support & Helpline Service

Parenting Special Children


Who to contact

Contact Name
Jennie Kettell
Contact Position
Diagnosis Support Service Co-ordinator
07990 761676 07990 761676
Diagnosis Support Service
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Where to go

Parenting Special Children
The Arcade
11 Glebe Road
Directions to RG2 7AG

Other venues can be arranged. 

Support can be given via telephone or email if preferred.

Time / Date Details

When is it on
Part-time, term-time. If meeting up, mutually convenient time arranged


Referral required
Referral Details

parents/carers can self refer or we can receive referrals via professionals.

If you are interested in receiving ongoing support from one of our Peer Supporters, or you would like to access our Information Service, or are interested in both services, please do get in touch.  Contact our Service Co-ordinator on:

Email:   Phone:  07990 761 676


Other notes

We support parents/carers from the boroughs of Reading, Wokingham, East and West Berkshire.

Pre and post diagnosis of any additional need of a child between 0-25 years old. 

We do accept referrals from parent/carers with mental or physical health issues themselves as long as they are being supported by statutory healthcare or social care services, such as a GP or Family Support Worker.  It is important to discuss any such issues with the service coordinator at the point of referral to ensure that the service is right for you.





Local Offer

Contact Name
Jennie Kettell
Contact Telephone
07990 761676
Contact Email
Parentig Special Children
SEN Provision Type


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This information has been collected from third party providers therefore the Reading Services Guide, Reading Borough Council (RBC) and Brighter Futures for Children (BFfC) cannot accept responsibility for the accuracy of this information and recommends that parents, carers, young people, residents and professionals check with providers regarding DBS (Disclosure & Barring Service) and OFSTED registrations and CQC registrations. Information collected by Reading Service Guide; is used solely to implement and supply the Family Information Service (FIS), Special Educational Needs & Disabilities - Reading's Local Offer, Adults & Carers Support Group and Reading Youth.


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Last Updated

Last updated:

Contact the Team

Family Information Service 0118 937 3777 OPTION 2 0118 937 3777 OPTION 2

SEND Local Offer 0118 937 3777 OPTION 2 0118 937 3777 OPTION 2

Adult & Carers Support 0118 937 3747 0118 937 3747
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