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My Care My Home - Covid 19 response


My Care My Home (RBC's partner to help people access independent financial information and advice) have a new LIVE WEB CHAT facility. 

Last updated: 16/04/2020

My Care My Homei is an information and advice service that offers free telephone and face-to-face guidance through home visits.

We can help you navigate your way through the care system and help find a suitable care provider, whether that be care in your own home, a care home or in a sheltered or Extra Care schemes. My Care My Home also offers people advice about the cost of care and the funding options available to them, how they can adapt their existing home to meet their requirements and, if necessary, assist in letting or selling their home to help fund the cost of their care.

My Care My Home can help you and your family:

  • With a free advice service and visits from trained care advisers
  • Decide what care service you need
  • Find a care home or care service that’s right for you
  • With advice about the cost of care and your funding options
  • Monitor the care you receive to ensure your changing needs are met
  • Rent your home or manage your property to help fund your care
  •  Employ your Own Carer

We offer a free, whole of market comparison of all registered care providers and unregistered retirement living schemes through its website, with search facilities, reviews of providers, their contact details and a list of their services.

The service is supported by CSSIW and the Care Quality Commission, who provide the key data, including a link through to its latest report, on each care provider listed on the site –

If you want to employ your own staff directly MCMH can support you by handling all employment matters such as

  • Job description & advertisement
  • Shortlisting applicants & arranging & conducting interview
  • Obtaining necessary documentation such as references, disclosure and barring service, copies of qualifications etc.
  • Managing the payroll & ensuring that tax, NI and other deductions are made correctly and the carer is paid on the agreed date.
  • Providing monthly visits  to monitor the performance of your carer(s) to ensure you are happy with the service you are receiving. 

 Click here to dowload a copy of My Care My Home iformation flyer.

Who to contact

Contact Position
Care Adviser
0800 731 8470

Where to go

My Care My Home - Head office
Links Court
St Mellons

Please note that while our head office is in Cardiff, My Care My Home works in partnership with Local Authorities across the UK.

Time / Date Details

When is it on
Open 8am until 8pm, seven days a week
Time of day

Other Details


Referral required

This information has been collected from third party providers therefore the Reading Services Guide, Reading Borough Council (RBC) and Brighter Futures for Children (BFfC) cannot accept responsibility for the accuracy of this information and recommends that parents, carers, young people, residents and professionals check with providers regarding DBS (Disclosure & Barring Service) and OFSTED registrations and CQC registrations. Information collected by Reading Service Guide; is used solely to implement and supply the Family Information Service (FIS), Special Educational Needs & Disabilities - Reading's Local Offer, Adults & Carers Support Group and Reading Youth.