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Due to the COVID-19 situation, some of the organisations listed on this site have posted service updates and will continue doing so. Many phone lines and websites are still available, however some contact details may have changed. Try the organisation's own website if you're having difficulty getting through.

If you have any queries, please email us at or

Barnardo's ~ See, Hear, Respond Service

See Hear Respond is a service provided across England by Barnardo’s and other national and local community-based organisations in response to the coronavirus (COVID-19) outbreak.

The programme has been created to help children and young people in England who are experiencing harm and increased adversity during this period by providing support to those who are not being seen by social care or other key agencies.

Working with its partners, Barnardo’s aims to reduce the likelihood of harm and ensure other support and protective networks are in place using:

  • online digital support, including advice and information, online counselling and a telephone helpline

  • face to face interventions, such as support for groups at risk outside the home and one to one support

  • reintegration into education, including assessments and the delivery of support pathways back to education


Online digital support hub sections:

  • Emotional wellbeing
  • Supporting families
  • Online Life
  • Special Educational Needs & Disability
  • Returning to School
  • Young Carers

See Hear Respond accept referrals from any source through the Freephone number 0800 157 7015 and via referral form on website.

Visit website for more details.

Who to contact

0800 157 7015
Parent Organisation

Time / Date Details

When is it on
Monday – Friday 9am – 9pm and Saturday and Sunday 10am – 6pm
Time of day

Other Details


Age Ranges
Pre-birth to 18 years (up to 25 years for young person with SEN)

This information has been collected from third party providers therefore the Reading Services Guide, Reading Borough Council (RBC) and Brighter Futures for Children (BFfC) cannot accept responsibility for the accuracy of this information and recommends that parents, carers, young people, residents and professionals check with providers regarding DBS (Disclosure & Barring Service) and OFSTED registrations and CQC registrations. Information collected by Reading Service Guide; is used solely to implement and supply the Family Information Service (FIS), Special Educational Needs & Disabilities - Reading's Local Offer, Adults & Carers Support Group and Reading Youth.