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Coronavirus

Due to the COVID-19 situation, some of the organisations listed on this site have posted service updates and will continue doing so. Many phone lines and websites are still available, however some contact details may have changed. Try the organisation's own website if you're having difficulty getting through.

If you have any queries, please email us at dos@reading.gov.uk or fis@reading.gov.uk

TuVIDA Care Reading - Covid 19 response

COVID-19 RESPONSE:

Service is still running and taking calls and referrals for respite care.

As from 4th September 2020, Crossroads Care will be known as TuVIDA.

Last updated: 03/09/2020

A carer is someone of any age who provides unpaid support to family or friends who could not manage without this help. This could be caring for a relative, partner or friend who is ill, frail, disabled or has mental health or substance misuse problems.

Carers may even be juggling paid work with their unpaid caring responsibilities at home. The term carer should not be confused with a care worker, or care assistant, who receives payment for looking after someone.

If you are a carer, your local TuVIDA Care scheme can offer you support. Our core service sees a trained carer support worker coming into the home to take over the caring responsibilities. Each local scheme is an independent charity, which has its own funding streams and is therefore able to provide additional services according to funding and demand at a local level.

Who to contact

Telephone
0118 945 4209 (Monday to Friday 9am to 5pm
0118 945 4218 : Out of hours emergency service (after 5pm)
E-mail
berkshire@tuvida.org
Website
https://www.tuvida.org/

Where to go

Address
TuVIDA
14 Albury Close
Reading
Berkshire
Postcode
RG30 1BD
Notes

this is our administrative office

Time / Date Details

When is it on
Carer respite breaks are provided 24 hours per day, referral must be witin the ofice opening hours - Monday - Friday 9.00 -17.00
Time of day
Morning
Afternoon
Evening
Session Information
Carers can purchase a service which fits in with their own needs and requirments

Other Details

Costs

Is there a charge for
using this service?
Yes
Table of costs
Table of costs
AmountCost Type
18.50 Per Hour
Details
There is also an enhanced rate for BH
Wheelchair accessible?
Yes

Availability

Referral required
Yes
Referral Details

We operate an open referral sytem

Other notes

Reading Crossroads provides carer respite breaks in the carer's own home.   The service is agreed with Reading Crossroads, the carer and their loved one at the time of the assessment.

Local Offer

Description

Reading Crossroads provides carer respite breaks in the carer's own home.

They are available free of charge in the short term; funded by Reading Borough Council.

Carers are also able to self fund their own package of care.

Contact Name
Bernadette O Rourke
Contact Telephone
0118 9454209
Contact Email
admin@readingcrossroads.org
Links
Reading Crossroads website
SEN Provision Type
Universal

General Provider Response

Is your service accessible?
Service provided in carers own home.
What are the eligibility criteria for your service?
Open referral. Assessment by Reading Crossroads at a time and place mutually agreeable with the carer and their loved one.
How are referrals/applications made to your service?
By telephone or by Email. Eligibility decisions based on assessment and capacity.
What is your service standard for responding to referrals/accessing services?
Monday to Friday 09.00 to 17.00 response within 24 hours.
Funding
Self Funded
Charges
Yes
Details of charges
Charge per hour, enhanced rates for bank holidays Reading Crossroads are able to provide time limited free carer respite for the carer to attend health appointments or special events. This is funded by Reading Borough Council/
Inspection outcomes/quality awards
Reading Crossroads is regulated by CQC . We were last inspected in December 2015 receiving Good in all areas. To view our report please go to : www.cqc.org.uk and search for Reading Crossroads.
Feedback and complaints procedure
If you make a complaint in person or on the telephone, the Manager will: • make a written record of your complaint • Provide you with copy of the written record within three working days. Your complaint will normally be: • acknowledged in writing within three working days • responded to within 20 working days. All complaints will be fully recorded and investigated by a person with sufficient seniority to resolve the issue. Your complaint will be dealt with in the strictest confidence. However, if your complaint concerns a member of staff, the person concerned will normally be informed unless you specifically request otherwise, although this may limit the extent of further investigation. You will be kept informed about the progress of our investigation or you can contact the Complaints Manager at any time for an update.
How will I know my child will be safe using this service?
Reading Crossroads has a robust recruitment procedure including enhanced DBS checks. Our staff are all trained in accordance with the care certificate. They work within a framework of policies including but not limited to the code of conduct, health and safety and safeguarding.

This information has been collected from third party providers therefore the Reading Services Guide, Reading Borough Council (RBC) and Brighter Futures for Children (BFfC) cannot accept responsibility for the accuracy of this information and recommends that parents, carers, young people, residents and professionals check with providers regarding DBS (Disclosure & Barring Service) and OFSTED registrations and CQC registrations. Information collected by Reading Service Guide; is used solely to implement and supply the Family Information Service (FIS), Special Educational Needs & Disabilities - Reading's Local Offer, Adults & Carers Support Group and Reading Youth.