A carer is someone of any - / age who provides unpaid support to family or friends who could not manage without this help. This could be caring for a relative, partner or friend/ who is ill, frail, disabled or has mental health or substance misuse problems.
Carers may even be juggling paid work with their unpaid caring responsibilities at home. The term carer should not be confused with a care worker, or care assistant, who receives payment for looking after someone.
If you are a carer, your local TuVIDA Care scheme can offer you support. Our core service sees a trained carer support worker coming into the home to take over the caring responsibilities. Each local scheme is an independent charity, which has its own funding streams and is therefore able to provide additional services according to funding and demand at a local level.
Where to go
14 Albury Close
- RG30 1BD
this is our administrative office
Time / Date Details
- When is it on
- Carer respite breaks are provided 24 hours per day, referral must be witin the ofice opening hours - Monday - Friday 9.00 -17.00
- Time of day
- Session Information
Carers can purchase a service which fits in with their own needs and requirments
- Is there a charge for
using this service?
- Table of costs
Table of costs
- There is also an enhanced rate for BH
- Wheelchair accessible?
- Referral required
- Referral Details
We operate an open referral sytem
- Other notes
Reading Crossroads provides carer respite breaks in the carer's own home. The service is agreed with Reading Crossroads, the carer and their loved one at the time of the assessment.
Reading Crossroads provides carer respite breaks in the carer's own home.
They are available free of charge in the short term; funded by Reading Borough Council.
Carers are also able to self fund their own package of care.
- Contact Name
- Bernadette O Rourke
- Contact Telephone
- 0118 9454209
- Contact Email
Reading Crossroads website
- SEN Provision Type
General Provider Response
- Is your service accessible?
Service provided in carers own home.
- What are the eligibility criteria for your service?
Assessment by Reading Crossroads at a time and place mutually agreeable with the carer and their loved one.
- How are referrals/applications made to your service?
By telephone or by Email.
Eligibility decisions based on assessment and capacity.
- What is your service standard for responding to referrals/accessing services?
Monday to Friday 09.00 to 17.00 response within 24 hours.
- Self Funded
- Details of charges
Charge per hour, enhanced rates for bank holidays
Reading Crossroads are able to provide time limited free carer respite for the carer to attend health appointments or special events. This is funded by Reading Borough Council/
- Inspection outcomes/quality awards
Reading Crossroads is regulated by CQC . We were last inspected in December 2015 receiving Good in all areas. To view our report please go to : www.cqc.org.uk and search for Reading Crossroads.
- Feedback and complaints procedure
If you make a complaint in person or on the telephone, the Manager will:
• make a written record of your complaint
• Provide you with copy of the written record within three working days.
Your complaint will normally be:
• acknowledged in writing within three working days
• responded to within 20 working days.
All complaints will be fully recorded and investigated by a person with sufficient seniority to resolve the issue.
Your complaint will be dealt with in the strictest confidence. However, if your complaint concerns a member of staff, the person concerned will normally be informed unless you specifically request otherwise, although this may limit the extent of further investigation.
You will be kept informed about the progress of our investigation or you can contact the Complaints Manager at any time for an update.
- How will I know my child will be safe using this service?
Reading Crossroads has a robust recruitment procedure including enhanced DBS checks. Our staff are all trained in accordance with the care certificate. They work within a framework of policies including but not limited to the code of conduct, health and safety and safeguarding.
This information has been collected from third party providers therefore the Reading Services Guide, Reading Borough Council (RBC) and Brighter Futures for Children (BFfC) cannot accept responsibility for the accuracy of this information and recommends that parents, carers, young people, residents and professionals check with providers regarding DBS (Disclosure & Barring Service) and OFSTED registrations and CQC registrations. Information collected by Reading Service Guide; is used solely to implement and supply the Family Information Service (FIS), Special Educational Needs & Disabilities - Reading's Local Offer, Adults & Carers Support Group and Reading Youth.