KIDS SEND Mediation: Resolving disagreements for children and young people with SEND


KIDS Special Educational Needs and Disability (SEND) Mediation helps parents and young people resolve disputes about Education, Health and Care (EHC) needs assessments and Plans, as well as other SEND related issues. We have a team of specialist accredited SEND mediators with many years of experience.

Disagreements are usually with the local authority (LA) and sometimes with the school or college. Health and Social Services can also be involved.

Parents and young people can use mediation before making an appeal to the SEND Tribunal. Mediation is very successful and means you may not have to go to tribunal. Around 85% of mediations meetings result in an agreement. If you are not happy with the outcome of mediation, you can still make a tribunal appeal.

Our service is free of charge. It is for children and young people with SEND (or who may have SEND) age 0 to 25 and their families.

Parents said:

“It (mediation) gave me confidence that we were being listened to and that we will receive support in order to move forward.”

 “My daughter came out of the (mediation) meeting and stated that she felt happy that people understood and were nice.”

Updated 26/06/2020

Who to contact

03330 062 835. (This is a local rate number) 03330 062 835. (This is a local rate number)
KIDS SEND Mediation: Resolving disagreements for children and young people with SEND
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How does Mediation work?

  • Mediation is quick and informal and there is little paperwork.
  • The mediation meeting takes place somewhere near you and usually within about a month of your request. At the moment, all mediation meetings are done online, for example using Skype or Zoom.
  • Your caseworker and your mediator help you prepare for the meeting from start to finish and they will answer any questions and concerns you may have.
  • Mediators are impartial and do not take sides or tell you what to decide.
  • There is just one face-to-face mediation meeting and it takes around 2 to 3 hours with as many breaks as you may need.
  • The mediator manages the meeting and makes sure that everybody's voice is heard and that the focus remains on the needs of the child or young person.
  • The mediator ensures that everybody works together to find solutions that are in the interest of the child or young person.
  • At the end of the meeting the mediator helps put the agreements reached in writing. The mediation agreement is signed by all present and a copy given to everybody.


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This information has been collected from third party providers therefore the Reading Services Guide, Reading Borough Council (RBC) and Brighter Futures for Children (BFfC) cannot accept responsibility for the accuracy of this information and recommends that parents, carers, young people, residents and professionals check with providers regarding DBS (Disclosure & Barring Service) and OFSTED registrations and CQC registrations. Information collected by Reading Service Guide; is used solely to implement and supply the Family Information Service (FIS), Special Educational Needs & Disabilities - Reading's Local Offer, Adults & Carers Support Group and Reading Youth.


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Last Updated

Last updated:

Contact the Team

Family Information Service 0118 937 3777 OPTION 2 0118 937 3777 OPTION 2

SEND Local Offer 0118 937 3777 OPTION 2 0118 937 3777 OPTION 2

Adult & Carers Support 0118 937 3747 0118 937 3747
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